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International Freight Forwarding Agent - ROAR


Buffalo, NY, US, 14202

Req ID:  29562
Segment:  Logistics

ROAR Logistics, Inc. is a global transportation service provider (3PL) and U.S. Customhouse Brokerage, offering an extensive portfolio of Rail, Ocean, Air, and Road services to aid clients in the delivery of their products around the world. ROAR utilizes state-of-the-art technology to coordinate, manage and track shipments from point of origin to final destination. ROAR delivers best in class customer service and support with comprehensive operations in major markets throughout the world.


This customer-focused position executes timely, compliant and profitable activities to support the outbound freight product portfolio.  This position will develop and maintain desk-level processes that provide exceptional service to our customers, optimize operating platform functionality and facilitate accurate information submission to internal and external parties.


  • Preparation of data, information and documentation for submission or transmission to carriers and regulatory agencies for booking freight and reporting export activities.
  • Determination of HTS and/or Schedule B Classification, value for carriage and/or insurance; document format and content requirements for U.S. export and foreign import compliance.
  • Secures optimal service and pricing options with carriers and other service providers.
  • Customer service activities including shipment status and updates; service proposal and quotes for prospects, customers and network partners.  May also include providing recommendations on services based on specific transaction and industry conditions.  International instruments of payment (banking) services provided as needed.
  • Coordination of timely billings to customer, and timely approval of payables to agents and carriers.
  • Customer service activities including phone communications; e-mail, courier, USPS and facsimile transmission.
  • Other tasks as assigned by manager


  • 4-year degree or equivalent work experience required
  • NCBFAA Certified Export Specialist designation highly preferred
  • Critical thinking skills and discretionary decision making
  • Proficiency with software applications, including Microsoft Office & CargoWise One
  • Excellent organizational and customer service skills, including communications.
  • Ability to work independently and as a contributor to a team

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.


Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department at asc@rich.com if you need assistance completing this application or to otherwise participate in the application process.


As a family-owned company, caring for our associates—their whole selves—is a top priority. That’s why we provide benefits and tools to help our people balance the integration of work and life:

  • Competitive compensation
  • Health & financial benefits
  • Paid time off
  • Parental leave
  • Family planning support
  • Flexible work policy
  • Associate affinity groups
  • Volunteering & community impact opportunities
  • Holiday gatherings
  • In-house taste tests (we are a food company after all)!

It’s all part of how we support our family of associates. Because in the company of family, all things are possible.


Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

Nearest Major Market: Buffalo

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