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International Freight Forwarding Agent


Buffalo, NY, US, 14213

Req ID:  23714

Rich’s has been able to pull off something rare in the business world: a culture that successfully blends the latest business practices with family values.  That means our associates are able to work for a great company while also benefiting from a work environment that fosters world class professionalism combined with family intimacy.  Our benefit offerings are reflective of this unique blend of Life, Work and Family .


This customer-focused position executes timely, compliant and profitable activities to support the outbound freight product portfolio.  This position will develop and maintain desk-level processes that provide exceptional service to our customers, optimize operating platform functionality and facilitate accurate information submission to internal and external parties.


  • Preparation of data, information and documentation for submission or transmission to carriers and regulatory agencies for booking freight and reporting export activities.
  • Determination of HTS and/or Schedule B Classification, value for carriage and/or insurance; document format and content requirements for U.S. export and foreign import compliance.
  • Secures optimal service and pricing options with carriers and other service providers.
  • Customer service activities including shipment status and updates; service proposal and quotes for prospects, customers and network partners.  May also include providing recommendations on services based on specific transaction and industry conditions.  International instruments of payment (banking) services provided as needed.
  • Coordination of timely billings to customer, and timely approval of payables to agents and carriers.
  • Customer service activities including phone communications; e-mail, courier, USPS and facsimile transmission.
  • Other tasks as assigned by manager


  • 4-year degree or equivalent work experience required
  • A minimum of 5 years transportation operations experience preferred
  • NCBFAA Certified Export Specialist designation highly preferred
  • Critical thinking skills and discretionary decision making
  • Proficiency with software applications, including Microsoft Office
  • Excellent organizational and customer service skills, including communications.
  • Ability to work independently and as a contributor to a team

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.


Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department if you need assistance completing this application or to otherwise participate in the application process.

Nearest Major Market: Buffalo

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