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Sales & Retail Operations Manager

Location: 

Buffalo, NY, US, 14213 St. Simons Island, GA, US, 31522

Req ID:  31842
Segment:  Sales

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

PURPOSE STATEMENT

Organizes and leverages available data and manages the sales operations and retail operations to support a specific division in order to achieve sales objectives and growth. Lead the execution of retail sales and growth plans by partnering with broker partners and sales division.

KEY ACCOUNTABILITIES/OUTCOMES

Sales Operations 

  • Primary contact to address & resolve escalated issues within sales that involve supply chain or sales operations.
  • Manage and communicate changes to the Rich’s distribution system to include changes in order policies, distribution centers, and other logistical concerns.
  • Responsible for ongoing master data / systems support such as maintaining customer relationship hierarchies, sales structures, and other various SAP records.
  • Understand broker agreements and ensure proper commissions are setup and paid.
  • Operationalizing and/or deploying new product information and new item set up to our customer base in collaboration with CBU marketing, Customer marketing, and Sales leadership.
  • Assist with portfolio optimization communication involving discontinued products.
  • Lead published price list changes & implementation on behalf of the division.
  • Research and reconciliation of invoice & pricing issues on an on-going basis. This also involves ensuring SAP price list records are updated and correct alongside the divisional Trade Manager.
  • Support acquisition work for any master data or pricing setup.
  • Communicate & coordinate sales opportunities of potential spoilage risks.
  • Lead Recall/Withdrawal efforts to include coordination with QA recall team, resulting customer and sales communications, customer follow-up efforts and the tracking of associated fines & fees.
  • Support divisional IBP efforts as necessary (deck preparation, summarized risks & opps, etc)


Retail Operations 

  • Achieve operating income, volume, share, and Merchandising, Assortment, Pricing and Shelving (MAPS) goals by managing best in class retail execution.
  • Effectively mine, organize and analyze data from retail operations, develop reporting and ultimately provide insights to the retail operations team to drive better execution. This includes customer pricing validation, review of risk & opportunities using Sales Force and forecasting.
  • Integrate retail execution into the business process through effective communication with various partners including Revenue/Analytics COE, Customer Service, Sales and broker partners.
  • Evaluate the success and establish plans for improvement of the broker’s retail team through execution of promotional plans and validation of retail execution.
  • Super user and training of system and processes to drive improvements and engagement for assigned division.

KNOWLEDGE/SKILLS/EXPERIENCE

  • Bachelor’s degree in related field (e.g.; business management, finance, supply chain or related field)
  • Minimum 5 years of business leadership experience. Experience partnering with sales preferred.
  • Demonstrated ability to develop technology based business tools for a diverse range of objectives that contribute to the overall efficiency and effectiveness of the business partners
  • Strong project management, and organizational skills is required
  • Demonstrated ability in creating and implementation of processes to align needs and solutions is required.
  • A proven track record of working in an environment where a high degree of collaboration is required
  • Demonstrated ability to lead cross-functional teams, sometimes requiring managing and leading without authority
  • Strong understanding of data management principles and methodologies is preferred
  • Demonstrated ability and experience to use analytics to determine root causes and identify solutions is preferred
  • Strong PC proficiency to include comprehensive Microsoft Office software competency including Word, Excel, Access and PowerPoint; Advanced level Excel user (experience in SAP related to invoicing components and orders); experience working with CRM software/tools.
  • Ability to quickly learn and apply new software applications in the development of effective tools is required
  • Up to 10% travel is required.

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

 

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department at asc@rich.com if you need assistance completing this application or to otherwise participate in the application process.

BRINGING YOUR BEST SELF TO WORK.

As a family-owned company, caring for our associates—their whole selves—is a top priority. That’s why we provide benefits and tools to help our people balance the integration of work and life:

  • Competitive compensation
  • Health & financial benefits
  • Paid time off
  • Parental leave
  • Family planning support
  • Flexible work policy
  • Associate resource groups
  • Volunteering & community impact opportunities
  • Holiday gatherings
  • In-house taste tests (we are a food company after all)!

It’s all part of how we support our family of associates. Because in the company of family, all things are possible.

MEET RICH’S.

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.


Nearest Major Market: Buffalo

Job Segment: Marketing Manager, Publishing Sales, Sales Operations, Sales Management, Manager, Marketing, Sales, Management

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