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Server-Conference

Location: 

Buffalo, NY, US, 14213

Req ID:  24464

Rich’s has been able to pull off something rare in the business world: a culture that successfully blends the latest business practices with family values.  That means our associates are able to work for a great company while also benefiting from a work environment that fosters world class professionalism combined with family intimacy.  Our benefit offerings are reflective of this unique blend of Life, Work and Family .

PURPOSE STATEMENT

The Conference Server is responsible for assisting meeting services manager with set up, delivery and clearing for all catered meetings throughout Rich Products WHQ campus while delivering The Rich Experience to all  customers.

KEY ACCOUNTABILITIES/OUTCOMES
  • Assemble, deliver, set up and clear food and beverages and/or equipment to the specified meeting room or area according to the banquet event order (BEO) in a timely and efficient manner
  • Ensuring all silverware, glassware, and china is shined and polished
  • Ensuring the catering storage rooms are kept organized and all supplies, equipment and linen are returned to the correct assigned storage areas after every meeting/event
  • During the week, assist with pulling supplies and equipment from the dish pit to the china room
  • Provide equipment and supplies such as extension cords, screens, televisions, chairs, and flip charts as requested per the BEO
  • Calmly react to and professionally deliver last minute customer requests
  • Review and stay on top of revisions to any meeting services BEO for that day, as well look ahead to assist the meeting services manager with anticipating customer needs
  • Strictly adhere to food and associate safety practices and procedures Provide professional and exemplary customer service
  • Be available to work pre-posted mandatory catering events in the evening or weekend
KNOWLEDGE/SKILLS/EXPERIENCE
  • High School Diploma
  • Server experience preferred
  • Proven customer service experience
  • Strong organizational and time management skills with ability to pay close attention to detail Sense of urgency; able prioritize and multi-task in a fast paced, time sensitive environment
  • Ability to follow specific directions, as well as exercise initiative and judgment as necessary, within the scope of authority
  • Communicate effectively and professionally with Richs Associates and its customers
  • Memorize location, layouts and room capacities for approximately 60+ meeting rooms including Richs Innovation Center
  • Must be flexible with schedule and time changes

 

PHYSICAL REQUIREMENTS:

  • Ability to push heavy carts, lift chairs and tables, lift hotel pans containing large amounts of food (often hot food), properly and safely light sternos
  • Ability to stand for extended periods
  • Ability to lift 75 lbs.
  • Reaching, bending and stooping
  • Visual acuity

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

 

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department if you need assistance completing this application or to otherwise participate in the application process.


Nearest Major Market: Buffalo