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Site Technical Service Manager


Crest Hill, IL, US, 60403

Req ID:  23722

Rich’s has been able to pull off something rare in the business world: a culture that successfully blends the latest business practices with family values.  That means our associates are able to work for a great company while also benefiting from a work environment that fosters world class professionalism combined with family intimacy.  Our benefit offerings are reflective of this unique blend of Life, Work and Family .


Under the direction of the plant manager, this position sits on the plant steering team and has significant influence on the daily plant operations.  This position is a newly created position to the plant and will be the sole owner of all assets in the plant utilizing all the mechanical, electrical and utility technicians.  In addition, this position will manage all productivity and capital projects.  The workforce is becoming a TPM workforce, so a commitment servant leadership is important and will be part of your daily work. 


  • With collaboration of the maintenance manager, drive technical skillset and track performance and budget.
  • With collaboration of the refrigeration manager, manage the ammonia PSM program and all

associated OSHA and local requirements.

  • With collaboration of the process engineer, drive process improvements and meet or exceed annual

   savings targets by executing projects

  • With collaboration of the building infrastructure manager, drive utility and building maintenance.
  • With collaboration of the maintenance planner drive spare parts inventory turns and budget. 
  • Sole owner of KPIs and Programs such as Availability, Costs, Reliability, RCFA,
  • Leader of the CI pillar in TPM.
  • Manage plant automation programs and equipment networking.  Allen Bradley PLC management is  

   desired.  Plant currently utilizes asset center to manage all PLC programs. 

  • Work with engineering, sales and marketing to execute new products.
  • Ensure availability of work tools, machine, and other necessary equipment required for the

   performance of job duties

  • Work with the City of Crest Hill to request and report any issues or improvements
  • Conduct periodic inspections to ensure the efficient performance of work equipment and systems
  • Prepare cost estimates required for operations, labor, and materials
  • Maintain documentation and proper records of work operations and decisions taken
  • Coordinate and assign to technical personnel according to their capabilities to ensure an even

         distribution of workload

  • Monitor and review employee work performance to identify areas of inefficiency
  • Mentor and motivate technical staff to deliver timely and high-quality services to customers
  • Ensure technical operators comply with set health/safety policies and procedures


Four (4) years mechanical or chemical engineering degree.


Eight (8) to ten (10) years experience in engineering and maintenance in chemical pharmaceutical, food and/or dairy processing.  Knowledge of automated manufacturing systems, process controls, and instrumentation required.  Must have experience in plant layout/facilities design, refrigeration, understanding of computer applications and be well versed in SPC's.  Experience needed in working with regulatory agencies, i.e.; water, utilities, and environmental.


Excellent communications skills, assertive and consultative management style – willing to be a leader, capable of multiple tasks simultaneously, PC literate in spreadsheet, word processing, scheduling, and CAD. 


Familiarity with all engineering disciplines.  Knowledgeable of plant operations.  Can obtain and use information from others.


Can coordinate people and organizations toward a common goal.  Can identify and correct problems in schedule, cost, communications, and priority during projects.  Can innovate management solutions to problems and implement them.


TPM experience and/or exposure is desired. 

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.


Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department if you need assistance completing this application or to otherwise participate in the application process.

Nearest Major Market: Chicago

Job Segment: Marketing Manager, Manager, Pharmaceutical Sales, Marketing, Management, Sales

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