Share this Job
Apply now »

Team Leader Quality Assurance


Fort Erie, ON, CA, L2A 1W3

Req ID:  23944

Rich’s has been able to pull off something rare in the business world: a culture that successfully blends the latest business practices with family values.  That means our associates are able to work for a great company while also benefiting from a work environment that fosters world class professionalism combined with family intimacy.  Our benefit offerings are reflective of this unique blend of Life, Work and Family .


The Quality Assurance Team Leader supervises the Quality Assurance Technicians and is responsible for monitoring and ensuring plant products are safe, meet customer specifications, company quality and reliability standards. Also recommending improvements in manufacturing, quality and sanitation practices to management.


  • Supervises staff responsible for microbiological testing and other quality control testing of plant products. Maintains weight and defect control programs in accordance with plant and company standards.
  • Mentors and motivates Associates, providing training and development to optimize their performance and personal growth. Communicates performance standards to Associates, recognizing and rewarding individual and team accomplishments and counseling performance problems.
  • Monitors the quality of all products being manufactured at the manufacturing facility and assists team leaders to correct defects. Emphasis on process control for all products. Coordinates and maintains a HACCP program for the plant.
  • Assists in resolving hotline complaints about plant products, maintaining necessary records regarding the resolution. May meet with vendors, customers and quality representatives and other company staff to discuss and resolve quality issues.
  • Ensures that the company's product "hold" policies and procedures are communicated to plant staff and that the plant adheres to the procedures. Recommends, as appropriate, the suspension of production or the release of product when quality standards are not achieved.
  • Responsible for localizing and maintaining formulas and product codes through Product Lifecycle Management Software (PLM).
  • Supports R&D with test batches, data, and sample collection.
  • Completes capability reports for tests batches and sends to QA Manager and R&D.
  • Works with R&D to ensure timely disposition of test product.
  • Trains Conversion and Logistics Associates on essential laboratory tests to perform, which ensures consistent product quality. Assists in the training and observation of Associates in cooperation with other team leaders to ensure performance tests meet established procedures and operating procedures are being followed.
  • Establishes monitoring procedures in the laboratory to keep track of all products placed on hold due to performance, micro, packaging, reprocess, and makes recommendations for disposition.
  • Participates in or may lead internal and external quality audits of the plant. Participates in regular meetings with plant management to discuss quality improvements. Ensures that all GMP and safety standards are in compliance.
  • Maintains and reports required operational information to management. Ensures all quality-related information required for regulatory reviews and reporting is maintained by the plant.
  • Keeps abreast of latest manufacturing technologies, systems, and quality control practices. Maintains a thorough understanding of all products manufactured by the plant as well as the raw materials, packaging materials, and operations required in the manufacturing process including quality specifications and standards.
  • Performs other related responsibilities, as needed, to support Rich Products Corporation's business objectives.


  • Preferred BA/BS degree in Biology, Food Science, or related field
  • 3 years supervisory experience in a food-processing, pharmaceutical or chemical manufacturing organization, preferably using computerized manufacturing equipment
  • Demonstrated knowledge and application of statistical process control, quality assurance techniques and tools and quality management principles in a food, chemical or pharmaceutical manufacturing environment
  • Working knowledge of FDA regulations, Good Manufacturing Practices (GMPs), HACCP, food allergens and pest control
  • Demonstrated knowledge of efficient and safe manufacturing operations to include product and Associate safety, OSHA standards, product quality (success rates), and cost control (minimizing downtime and waste, optimizing yield)
  • Demonstrated ability to direct, coach, and train Associates as well as plan, monitor and schedule work
  • Demonstrated ability to analyze and resolve problems
  • Demonstrated mechanical and spatial aptitude, including the ability to disassemble and reassemble equipment
  • Proficient using Excel or other spreadsheet software


Rich Products provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, Rich Products complies with applicable provincial and local laws governing nondiscrimination in employment in every location in which the company has facilities.  Please contact our HR department if you will require assistance with our recruiting process due to a disability.

Job Segment: Manager, PLM, Management

Apply now »