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Quality Assurance Coordinator


Hilliard, OH, US, 43026

Req ID:  24341

Rich’s has been able to pull off something rare in the business world: a culture that successfully blends the latest business practices with family values.  That means our associates are able to work for a great company while also benefiting from a work environment that fosters world class professionalism combined with family intimacy.  Our benefit offerings are reflective of this unique blend of Life, Work and Family .


Do you have a passion for Quality Assurance and looking for the next step in your career? Wouldn't you love to work for a stable family owned company with sales in 110 countries, a workplace with a great culture, and the potential for advancement? If this is the kind of opportunity that you are looking for then this position could be for you.


  • Localizes all PROJECTS in OPTIVA (BOM/formula/premix/P-BOM) for Speed to Market process that includes Plant Trial / PreCommEx / PreComm / Operational
  • Localizes MFG/SPEC specifications for Plant Trial / PreCommEx / PreComm / Operational status
  • Partners with R&D / packaging / Regulatory & Compliance / Graphics
  • Confirm labels are available and approve labels in Optiva (right formula / right label policy)
  • Confirm SAP interfaced properly (if not know who to contact)
  • Creator of Shells / Production Versions in SAP for new BOM’s / P-BOM’s / formulas / premixes / phantoms
  • Make modifications/changes in SAP when needed
  • Ensure accuracy of product set-ups
  • Maintain new product codes and existing product codes in IQS
  • Update production tech boards for the mixers
  • Maintain Spec Book with accurate internal specs that are linked to the QA paperwork and online quality paperwork
  • Maintain Hold Book for new product codes
  • Maintain and update the blend sheets for new and/or existing premixes
  • Maintain and update the mixer Sheets for new and/or existing formulas
  • Notify accounting / schedulers / planners / production / receiving and QA for changes and/or updates to BOM’s / formulas / premixes / boxes
  • Perform bill of material audits and report results
  • Investigate and resolve variances and discrepancies
  • Performs extra projects delegated by the QA Manager.
  • Provides administrative duties to include, filing documentation, faxing, distributing correspondence, etc.
  • Assists in mock recalls and BRC related projects
  • Assists in R&D plant trial process.
  • Updates Optiva training book as needed.
  • Must be able to assimilate new software, procedures and techniques as they are constantly introduced into this environment
  • Performs other related responsibilities, as needed, to support Rich Products Corporation's business objectives.
  • Serves as a support resource for other departments.
  • Attends weekly crew meetings and monthly communications meetings
  • Assist other RPC locations if needed for Optiva or SAP guidance/help.

Food Safety Responsibilities

  • Follow all GMP’s, food safety, and quality policies.
  • Report all food safety incidents such as GMP violations, ingredient and product contamination, metal detector, screen, or magnet deficiencies, glass breakage, and pest harborage.
  • Monitor product quality and food safety throughout all stages of production, recording such results as required, and reporting deficiencies to Supervision.
  • Record accurate and legible results on documentation
  • Provide adequate housekeeping at all times.



  • Bachelor's degree in Business or related field.
  • 2 to 5 years of experience
  • Must be able to learn and use various software programs including Optiva, SAP, and IQS.
  • Must be able to learn product formulations.
  • Demonstrated ability to plan, direct, coach, and train Associates.  Must monitor work.
  • Demonstrated ability to analyze and resolve problems
  • Candidate must have solid PC skills using Microsoft Word, Excel, Access, and PowerPoint.
  • Must be able to handle multiple assignments concurrently and be able to function in a fast-paced environment.
  • Ability to follow both written and verbal instructions.
  • Good communication skills
  • Excellent attendance
  • Good problem solving skills
  • Ability to interface with multiple levels within the organization
  • Ability to maintain focus on assigned tasks in spite of constant interruptions


Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.


Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department if you need assistance completing this application or to otherwise participate in the application process.

Nearest Major Market: Columbus
Nearest Secondary Market: Dublin