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Guest Services Supervisor - Palm Beach National

Location: 

Lake Worth, FL, US, 33467

Req ID:  24644

Rich’s has been able to pull off something rare in the business world: a culture that successfully blends the latest business practices with family values.  That means our associates are able to work for a great company while also benefiting from a work environment that fosters world class professionalism combined with family intimacy.  Our benefit offerings are reflective of this unique blend of Life, Work and Family .

PURPOSE STATEMENT

The primary focus of the Guest Service Assistant is to complete the transition of a guest and equipment to and from the bag drop off or parking lot and ensure that all equipment is loaded on a meticulously clean and properly stocked golf car. This goal will be completed by greeting each guest, picking up and dropping off equipment, and having excellent communication and organizational skills. They will provide timely and friendly service, and anticipate the needs of our guests. They must show dedication to the Palm Beach National Golf Experience.

 

The Guest Service Assistant is generally the first and last person to make contact with our guests. In other words, they are the first and last impression that most guests will have of Palm Beach National. The Guest Service Assistant will also be responsible to clean, detail, restock, park and charge the golf cars, ambassadors cars, and refreshment cars following each days play.

KEY ACCOUNTABILITIES/OUTCOMES
  • Welcome and/or thank each guest at our facility.
  • “Wow our guests” by anticipating their needs and exceeding their expectations.
  • Fully understand and communicate the benefits of Palm Beach National.
  • Introduce yourself by name to guests. Remember guest names and refer to them as Mr., Ms., sir, or ma'am.
  • Transport guest’s equipment to and from the bag drop or parking lot to its proper location (e.g. golf car, practice facility, golf shop, restaurant, etc.)
  • Check, and load equipment onto the proper golf car.
  • Direct/escort guests to an appropriate area (e.g. golf car, golf shop, practice area, restaurant, etc.)
  • Clean guest’s equipment after play.
  • Checking that the guests have removed all their personal items from the golf car before leaving the property.
  • Assist in providing rental equipment for guests.
  • Assist with the operation in any manner or situation necessary, helping to create a proactive environment.
  • Provide fully stocked and immaculately cleaned golf cars for each guest.
  • Assist, Golf Shop Staff, Practice Facility Staff, First Tee Host, Course Ambassadors, and other team members when necessary.
  • Keep the daily supervisor and Golf Shop informed as to any potential challenges and opportunities.
  • Maintain a clean working environment at all times.
  • Take golf cars to and from the cleaning area and to and from the staging area.
  • Remove all trash from vehicles and return any lost or misplaced items to the golf shop immediately.
  • Wash cars following Palm Beach National standards and procedures
  • Wash cars thoroughly with the pressure washer.
  • Wipe and dry with towels.
  • Restock cars with tees, pencils, scorecards, towels, and sand/seed mix.
  • Park cars and properly install charging device
  • Remove any stains from the body, tires, or seats of the golf cars.
  • Keep constant supply of cleaned, filled sand and seed bottles.
  • Detail cars when required
  • Assist with the operation in any manner or situation necessary, helping to create a proactive environment.
  • Complete other projects and work requirements as necessary.
  • Dedicated to the Palm Beach National Golf Experience and providing the utmost in guest service
KNOWLEDGE/SKILLS/EXPERIENCE
  • Excellent communication skills 
  • Capable of working within a team-oriented environment
  • Able to recognize, assimilate situations and resolve issues quickly without causing discourse  
  • Above average organizational skills and the ability to accomplish tasks in a timely and cost efficient manner 
  • Capable of handling multiple tasks in a proficient manner without negatively impacting outcome of any individual project
  • Ability to observe the highest degrees of professionalism, friendliness, sales and service
  • Maintain a pleasing personality along with a constant smile and positive attitude
  • Valid driver’s license
  • Must be able to lift up to 50 lbs.
  • Excellent customer service skills 

Palm Beach National

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

 

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department if you need assistance completing this application or to otherwise participate in the application process.


Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami

Job Segment: Manager, Management