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Technical Support I

Location: 

Lee's Summit, MO, US, 64064

Req ID:  23179

Rich’s has been able to pull off something rare in the business world: a culture that successfully blends the latest business practices with family values.  That means our associates are able to work for a great company while also benefiting from a work environment that fosters world class professionalism combined with family intimacy.  Our benefit offerings are reflective of this unique blend of Life, Work and Family .

PURPOSE STATEMENT

About Us

We are a rapidly growing company based in Emeryville, CA with an office in Lee’s Summit, MO that designs, markets and sells frozen blended drinks as well as equipment to blend them to retail locations nationwide (think: Milkshakes, Smoothies and Frozen Cappuccino). While our business is all about great tasting frozen beverages, our unique offering is made possible by a proprietary blender. We are growing fast, so while we are currently still relatively small in terms of employees, our growth rate and revenue are not. We are passionate about what we do and we also believe work should (and can) be fun.


 

KEY ACCOUNTABILITIES/OUTCOMES

About the Opportunity – Key Responsibilities

  • Provide technical support via the phone to our customers 

  • Receive and enter parts orders from our customers 

  • Provide warranty information to our customers and service providers 

  • Coordinate field repairs with service providers 

  • Assist with other Technical Support projects as needed 


 

 

About You 


We’re looking for a highly-motivated, smart and conscientious person who is passionate about consumer products. You should have excellent communication skills with a great technical aptitude. You should be comfortable taking the bull by the horns, working independently and as a team. You will be an integral member of a fairly small, very tight knit working team, so great team work, an enthusiastic can-do attitude and a sense of humor will be essential. 


KNOWLEDGE/SKILLS/EXPERIENCE

  • High school diploma or GED required - Bachelor’s degree preferred 

  • Excellent communication skills and pleasant manner 

  • Flexible and calm under pressure 

  • Mechanical and/or electrical background 

  • Great problem-solving/investigative skills 

  • Excellent computer skills 

  • Fantastic interpersonal skills 

  • Detail oriented 

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

 

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department if you need assistance completing this application or to otherwise participate in the application process.


Nearest Major Market: Kansas City

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