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Customer Operations, ROAR Logistics


Pekin, IL, US, 61554

Req ID:  20882

Rich’s has been able to pull off something rare in the business world: a culture that successfully blends the latest business practices with family values.  That means our associates are able to work for a great company while also benefiting from a work environment that fosters world class professionalism combined with family intimacy.  Our benefit offerings are reflective of this unique blend of Life, Work and Family .


Do you enjoy talking to people?  Are you a results driven individual?  Do you like to work hard and get rewarded?  Do you prefer a casual yet fast-paced work environment?  Come join our team full or creative, innovative, fun and hard-working individuals.  ROAR Logistics is an industry-leading transportation company where we work together to put our customers first.

We have an immediate opening in our Chicago operations office for an Intermodal Operations Dispatch position.  The position requires the candidate to work independently and as part of a team to procure qualified carriers to transport freight via intermodal service in a timely manner while maximizing margins, developing relationships, and minimizing risks.  The position requires the candidate to be able to dispatch and manage customer orders for movement via intermodal transportation.  


  • Source/secure (existing and new) drayage carriers and arrange timely pickup of customer’s shipment orders
  • Dispatch drivers ensuring a high level of detail, as well as evaluate and select proper rail routings to ensure timely delivery of customer’s freight while maximizing profitability
  • Manage and input information into customers Transportation Management System (TMS)
  • Enter and update customer and carrier profiles within ROAR’s operating system
  • Ability to handle inbound and outbound calls with customers and carriers
  • Ability to aggressively handle rate negotiations with carrier partners
  • Work with an operations team and account managers to ensure customer expectations are met and exceeded
  • Be a problem-solver and solutions-provider to all customers, carriers and ROAR associates.
  • Be able to handle other tasks as assigned by ROAR Management team, as well as related administrative duties with both 


  • Bachelor’s Degree in Logistics is preferred, but not a requirement.  High School Diploma or equivalent GED is required.
  • Two or more years of experience in intermodal operations or related transportation industry
  • Excellent computer skills with Microsoft Office Products and Transportation Operations Systems
  • Work requires professional written and verbal communication and interpersonal skills.
  • Must have the ability to work independently as well as in a team environment.
  • Must be comfortable and confident working in a fast-paced, dead-line driven and sometimes stressful environment.
  • Must be able to manage multiple projects simultaneously with a sense of urgency.
  • Candidate should have a positive mindset and be self-motivated.


Rich Products Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rich Products Corporation complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Rich Products Corporation welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Nearest Major Market: Peoria

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