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Warranty & Revenue Analyst - f'real

Location: 

Lee's Summit, MO, US, 64064

Req ID:  35161
Segment:  Customer Service

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

 

PURPOSE STATEMENT

As the Warranty & Revenue Support Analyst for our f'real business, you will play a pivotal role in ensuring the seamless renewal of product warranties while actively identifying and capitalizing on opportunities to generate new revenue streams. This multifaceted position requires a strategic thinker with a keen understanding of customer relationship management, financial analysis, and a proactive approach to sales and business development.

KEY ACCOUNTABILITIES/OUTCOMES

Technical Support:
•    Provide elite-level technical support to customers via various channels, including phone calls, text messages, and emails.
•    Address and resolve complex technical issues efficiently to ensure a high level of customer satisfaction.
•    Stay updated on product features, updates, and industry trends to deliver informed technical assistance.

Problem Resolution:
•    Employ advanced problem-solving skills to diagnose and resolve intricate technical issues.
•    Collaborate with cross-functional teams, including product development and engineering, to address and resolve complex technical challenges.
•    Proactively identify recurring issues and work towards permanent solutions to enhance product reliability.

Case Management:
•    Effectively manage and document customer cases, ensuring accurate and thorough records of all interactions and resolutions.
•    Implement a systematic approach to case tracking and resolution to enhance efficiency and customer satisfaction.
•    Analyze case trends to provide insights for product improvement and development.

Warranty Renewal Management:
•    Develop and implement strategies for managing warranty renewals, ensuring timely and accurate renewals to maximize revenue.
•    Collaborate with sales and marketing teams to create targeted campaigns for warranty renewal, upselling, and cross-selling opportunities.
•    Monitor and analyze warranty renewal metrics, providing regular reports and insights to the leadership team.

New Revenue Streams:
•    Identify and explore opportunities for generating new revenue streams related to the product or service offerings.
•    Collaborate with the sales and product development teams to create and implement strategies for diversifying revenue sources.
•    Stay abreast of market trends and customer needs to proactively propose and develop new revenue-generating initiatives.


Performance Analysis and Reporting:
•    Develop and maintain performance metrics and KPIs related to warranty renewals and revenue generation efforts.
•    Provide regular reports and analysis to leadership, highlighting key insights, trends, and areas for improvement.

Continuous Improvement:
•    Continuously evaluate and enhance processes related to technical support, problem resolution, and revenue generation.
•    Stay informed about industry best practices and implement improvements to align with evolving customer expectations and market trends.

KNOWLEDGE/SKILLS/EXPERIENCE

•    Bachelor's degree in a relevant field or equivalent work experience preferred.
•    Proven experience in technical support and problem resolution.
•    Strong analytical and problem-solving skills.
•    Excellent communication and interpersonal skills.
•    Proven ability to manage and prioritize multiple tasks.
•    Familiarity with warranty management and revenue generation strategies.
•    Experience in collaborating with cross-functional teams.

•    Ability to work at a computer for extended periods to perform tasks such as data entry, case management, and analysis.

•    Comfortable using a keyboard and mouse for prolonged periods.

•    Ability to travel occasionally for training, meetings, or other work-related activities, as needed.

•    Adaptability to a hybrid work schedule with mandatory in-office work on Tuesdays, Wednesdays, and Thursdays.

#OPS123

#LI-BE2

 

COMPENSATION

In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.

 

Annual Range/Hourly Rate

$52,955.00 - $71,645.00

 

 

 

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

 

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department at hrhelp@rich.com if you need assistance completing this application or to otherwise participate in the application process.

BRINGING YOUR BEST SELF TO WORK.

As a family-owned company, caring for our associates—their whole selves—is a top priority. That’s why we provide benefits and tools to help our people balance the integration of work and life:

  • Competitive compensation
  • Health & financial benefits
  • Paid time off
  • Parental leave
  • Family planning support
  • Flexible work policy
  • Associate resource groups
  • Volunteering & community impact opportunities
  • Holiday gatherings
  • In-house taste tests (we are a food company after all)!

It’s all part of how we support our family of associates. Because in the company of family, all things are possible.

MEET RICH’S.

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.


Nearest Major Market: Kansas City
Job Segment: Data Entry, Business Development, Administrative, Sales

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