Business Unit Head Food Service

PURPOSE STATEMENT

Lead the Food Service Distrbutors channel across the UK and where appropriately internationly dependent on nature of the contract. This role has P&L accountability for all production competencies of Rich products including those that may be available from other markets across 
customer brand and branded business. Delivery a set of sales and profit KPI’s and share were recordable. This role has responsibility for market strategy, commercial choices and overall devilvery of the business unit with a responsibility for ensuring the right approach is taken across channels
 

KEY ACCOUNTABILITIES/OUTCOMES

• Design, execution and delivery of the UK strategy for growth across the UK food service network (internationally if required) as well as the creation of new routes to market and delivery for our total portfolio across Bakery, TCCS, Pizza
• Where there is F’real opportunity to support growth in Food service work in conjunction with the BU Head F’real to build and deliver the right commercial approach
• Create and implement the go to market strategy across all customers in Food service that delivers a clear return, leading the customer delivery against agree AOP targets
• Building with the cross functional team the customer and market insights that deliver the short and long term strategy agains the customers AOP
• Creating a set of leads and targets in partnership with the Customer Development Manager to ‘hunt’ as well as ‘farm’ those customers that need to deliver against AOP agreements
• Leadership of the cross functiontional business team and delivery of outcomes across all areas of respsonibility building a cross functional high performing team
• Build a clear multi level cross functional contact strategy across customers, between Head of and Customer teams that ensures delivery across the full portfolio
• Being the best in market at understanding out competition, their advantages and how we will counteract against their market approach
• Build a clear ‘trusted partnerhip’ strategy that solves customers problems and delivers for Rich’s
• Being seen as the best in market custodian of our total portfolio

KNOWLEDGE/SKILLS/EXPERIENCE

Critical
• Expert interpersonal and relationship management skills
• The leader among the leadership group on customer insight and creating action to deliver return
• Ability to build complex business plans in including future capital plans and ROI models
• Building market insights through the team that creates actions across total category and customers
• Has built a reputation in the grocery industry for delivery against customer needs whilst delivering a clear commercial plan
• Manages internal stakeholders at all levels to ensure we are aligned against customer needs
• Expert level of commercial management with tried and tested approach to customer JBP and business development
• Ability to operate at pace in a fast moving environment

Desirable
• Contacts and network across associated marketplace
• Ability to manage complex capital ROI projects
• Extensive knowledge of the food industry
• A leader in JBP development and can create transformational change with customers throught those JBP’s
• Owns and understand the customer needs, is close to the customer voice and can ensure our plans relate to our plan for growth