Food Safety & Quality Assurance Manager - Customer

PURPOSE STATEMENT

•    To develop, manage and maintain Rich UK Quality management system with effective internal auditing program to ensure compliance verification of customers, BRC, legal and WHQ standards.
•    To manage and maintain customer technical databases, technical KPI and customer audits.
 

KEY ACCOUNTABILITIES/OUTCOMES

•    Customer liaison on Technical matters to retail and OOH customers protecting Rich’s branded. 
•    To develop and maintain internal QMS, company technical policies, procedures, control sheets and work instructions complies with legal, relevant certification and customer codes of practice.
•    To establish and maintain a process of horizontal auditing against the QMS to ensure compliance with BRC, customers and WHQ standards.
•    To ensure QMS procedures, control sheets and work instructions are trained to all relevant associates.
•    To manage audit database and ensure corrective action are completed to customers timescale and requirements.
•    To drive continual improvement to QMS through trending and establishing root cause to non-conformity
•    Complaint management: ensuring all complaint received are managed effectively meeting customers timescale and obtaining evidence from the customer to assist investigation.
•    Ensuring all customer KPI report are managed and appropriate actions are agreed with sites and implemented within the customers agreed timescale.
•    To attend and manage customer quality panels and ensure adequate feedback to production team on continual improvement.
•    Compiling KPI data and technical reports as scheduled for the business, and WHQ.
•    Develop and management internal HACCP system to ensure safe food production.
•    Manage all new customers Technical procedures and policies, code of practices and guideline notification and ensure the relevant technical/NPD team member is informed of all new updates.
•    Work with internal teams to embed a Food Safety and Quality culture
•    Ensure all finished products comply with the intended trading market food legislation and regulations.
•    Support product development projects by being the technical expert on customer standards, food safety regulations and labelling.

You must comply with Rich Products Health and Safety policies and procedures at all times.
 

KNOWLEDGE/SKILLS/EXPERIENCE

Critical
•    Customers & WHQ Quality Management System. 
•    Customer Technical Database management
•    Audit non-conformance management.
•    Customer audits & internal audit management.
•    HACCP & Food safety risk assessment.
•    Customer Technical KPI management.
•    Retailer audit management. 
•    Technical customer management QMS knowledge and implementation 
•    UK & EU Labelling (FIR) & Food Safety Regulation 
•    Customer manufacturing standard & compliance
•    Technical standard interpretation 
•    BRC Manufacturing standard
•    Microbiological knowledge
•    Leadership & management

Desirable
•    Degree in food science/technology
•    5 year Bakery/Manufacturing plant experiences
•    Bakery plant & equipment knowledge
•    Ingredient functional knowledge
•    Bakery science and process knowledge