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Sales Support Executive

Location: 

Andover, HAM, GB, SP11 8EZ

Req ID:  24845

Rich’s has been able to pull off something rare in the business world: a culture that successfully blends the latest business practices with family values.  That means our associates are able to work for a great company while also benefiting from a work environment that fosters world class professionalism combined with family intimacy.  Our benefit offerings are reflective of this unique blend of Life, Work and Family .

PURPOSE STATEMENT

To undertake administrative job duties as it pertains to the sales department. 
To utilise skills to make certain that all salespeople have the proper equipment or literature to do their job. 
To meet with sales employees to make new plans regarding sales or how to improve the job.
To have an input in to best practise and working methods to improve efficiency within the sales function and the wider business.

KEY ACCOUNTABILITIES/OUTCOMES

To generate and process new sales leads as necessary
To speak to customers and ensure all documents and paperwork are submitted in a timely and correct fashion
To confirm install dates and issues to customers
Answer phone calls from customers and deals with problems as they arise
Take sales information and put it into an easily readable format
Follow up with customers to make sure that they are satisfied with a particular product
Make sure that salespersons are on track with sales goals
Processing of orders of equipment and product in conjunction with planning manager needs
To meet with other departments to make sure that salespeople are doing their job correctly
Provide any necessary data or reports to the sales team
Exerts attention to detail, as customers may have the same problems; report the problems as necessary
Acknowledge customers by responding to emails, texts, and phone calls
Update all contact information for clients
Store visits for auditing purposes
To provide trade show and event organisational support
Deal with any customer complaints and resolve any issues as necessary
Arrange travel and accommodations for any salesperson that is meeting clients outside of the office
Completing any other necessary administrative work including filing reports or presenting sales team with necessary documents
To comply with Rich Products Limited Health and Safety policies and procedures at all times

KNOWLEDGE/SKILLS/EXPERIENCE

Critical
•    Administrative Skills 

•    Acts with integrity, sensitivity, confidentiality and professionalism

•    Computer Literate - Proficient in Microsoft Office packages

•    Excellent communication skills (both Verbal and Written) with experience of building relationships across all levels of the organization

•    Solutions orientated mindset with the ability to work at pace and cope with ambiguity

•    High attention to detail

•    Strong planning and organisational skills

•    Excellent attention to detail 

Desirable
•    Experience in a similar role within consumer relations 

•    A ‘can do’ attitude

•    Embraces change proactively

•    The ability to challenge the status quo

•    Crisis Management 

•    Reporting skills 

•    Basic Math’s skills 

•    Time orientated

•    Enjoys working with people 
 

Rich Products Corporation welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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