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Supply Planning Coordinator

Location: 

Andover, GB, SP11 8EZ

Custom Field 2:  28996
Category:  Supply Chain

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

PURPOSE STATEMENT

Ensure supply to customers, providing valuable support to the planning team, working with our logistics and distribution networks to drive through expedient resolutions to any issues that arise. Managing finished goods daily stock rotation, co-ordinating with key stakeholders cross functionally to ensure critical business supply chain KPI’s are met or exceeded. 

KEY ACCOUNTABILITIES/OUTCOMES

Customer Service & Supply Planning Co-ordination

  • Reporting of CS OTIF & planning KPI targets on a daily and monthly basis. 
  • Actively supporting daily operations of key accounts within retail: Tesco, Asda, Sainsburys and out of home businesses: Starbucks, Costa, Pret  
  • Build excellent relationships with all external and internal Customers providing outstanding customer service.  
  • Take part in ad hoc customer audits running traceability exercises. 
  • Closing out launch notices or changes with the customer and commercial teams. 
  • Actively working with the Planning team to ensure successful customer delivery and pro-actively lead or communicate on order shortages and/or amendments as necessary.
  • Providing short term production planning support to the Supply and Lead Planner to help maximize service levels.
  • Liasing with Production Shift Managers monitoring labour availability and affects on the plan.
  • Support Supply Planner to ensure inbound materials availability meets the requirements of the finished goods production plan. 
  • Analysis of planning activities where required, presenting information helping to initiate continuous improvement. 

Stock Provision Management

  • Liaise with the Planning team to ensure successful customer delivery and pro-actively lead / communicate on order shortages and/or amendments as necessary.
  • Support product lifecycle management to include the launch, delist and change of any SKUs in conjunction with Sales and Planning. Ensure smooth and effective changeovers with zero write offs.
  • Overseeing of stock management spreadsheet / DSC. 
  • Leading regular Order to Fill meetings, proactively keeping the business abreast of any upcoming shorts, messaging the customer seeking resolutions.
  • Working with the commercial team and directly with the customer to ensure stock on end of life is utilized, including the rework of some products where necessary.
  • Management of part pallets received to ensure these are minimal in numbers. 
  • Carrying out quarterly stock reconciliation exercises. Identifying gaps and reconciling pallet discrepancies. 
  • Overseeing the delist and WIGIGs process helping to ensure stock is depleted at minimum cost to the organisation. 
  • Work with the Technical team to co-ordinate and assist with any product quality concerns, product recall or withdrawals.
  • Support the Sales team in identifying sales for redundant / short shelf life stock.

Logistics

  • Managing the day to day relationship with our logistics, warehouse and storage providers making sure they are delivering to expectations on an operational basis.
  • Identifying root causes of any delivery issues, challenging where required to ensure continuous improvement and adherence to KPI’s.
  • Arranging general uplifts of customer orders and returns.
  • Liaise with 3PL and manage our stock including consolidation and relabeling, raising concessions through the Technical team if necessary.
  • Provide cover to for the Supply Co-ordinator when on holiday. 
  • Provide support to other departments and carry out any other duties as necessary to support the wider business.

You must comply with Rich Products Health and Safety policies and procedures at all times.

KNOWLEDGE/SKILLS/EXPERIENCE

Critical

•    FMCG background
•    Supply chain planning experience
•    Logistics / 3PL experience

Desirable

•    D365 and/or SAP 


 

Rich Products Corporation welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

BRINGING YOUR BEST SELF TO WORK.

As a family-owned company, caring for our associates—their whole selves—is a top priority. That’s why we provide benefits and tools to help our people balance the integration of work and life:

  • Competitive compensation
  • Health & financial benefits
  • Paid time off
  • Parental leave
  • Family planning support
  • Flexible work policy
  • Associate affinity groups
  • Volunteering & community impact opportunities
  • Holiday gatherings In-house taste tests (we are a food company after all)!

It’s all part of how we support our family of associates. Because in the company of family, all things are possible.

MEET RICH’S.

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

Apply now »