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Quality Assurance Manager

Location: 

Arlington, TN, US, 38002

Req ID:  24883
Segment:  Quality & Regulatory

Rich’s has been able to pull off something rare in the business world: a culture that successfully blends the latest business practices with family values.  That means our associates are able to work for a great company while also benefiting from a work environment that fosters world class professionalism combined with family intimacy.  Our benefit offerings are reflective of this unique blend of Life, Work and Family .

PURPOSE STATEMENT

The Quality Assurance Manager will manage all plant units and is responsible for monitoring and ensuring plant products are safe and meet customer specifications and company quality and reliability standards. In addition to developing and implementing short-term and mid-term business plans for department, and assists in the development of the strategic plan for the plant.

KEY ACCOUNTABILITIES/OUTCOMES
  • Manages and directs staff responsible for microbiological testing and other quality control testing of plant products.
  • Oversees maintenance of the weight and defect control programs in accordance with plant and company standards.
  • Develops, implements and communicates short-term and mid-term (1 - 2 years) business plans for the operations, ensuring associates understand the link to the plant’s, division’s and the corporation’s business plans and understand their role in accomplishing these plans.
  • Assists in establishing the longer-term strategic plans for the plant.
  • Develops operating policies and procedures as necessary.
  • Mentors and motivates associates, providing training and development to optimize their performance and personal growth.
  • Communicates performance standards to associates, recognizing and rewarding individual and team accomplishments and counseling performance problems. Ensures all associates have the resources and capabilities to effectively accomplish their responsibilities.
  • May serve as a member of the plant’s Steering Team.
  • Resolves hotline complaints about plant products, maintaining necessary records regarding the problem’s resolution.
  • Meets with vendors, customers and quality representatives and other company staff to discuss and resolve quality issues.
  • Ensures that the company's product "hold" policies and procedures are communicated to plant staff and that the plant adheres to the procedures.
  • Recommends, as appropriate, the suspension of production or the release of product when quality standards are not achieved.
  • Leads and/or participates in quality audits of the plant.
  • Participates in regular meetings with plant management to discuss quality improvements.
  • Develops, maintains and reports required operational information to management.  Ensures all quality-related information required for regulatory reviews and reporting is maintained by the plant.
  • Ensures that all GMP and Safety standards are in compliance.
  • Participates in weekly GMP, sanitation and safety inspections throughout the production departments and corrects, or issues work orders to correct, any identified deficiencies.
  • Follows up on work orders, with the appropriate Associates to ensure expeditious performance of the requested work.
  • Keeps abreast of latest manufacturing technologies, systems, and quality control practices.
  • Maintains a comprehensive understanding of all products manufactured by the plant as well as the raw materials, packaging materials, and operations required in the manufacturing process including quality specifications and standards.
  • Performs other related responsibilities, as needed, to support Rich Products Corporation's business objectives.
KNOWLEDGE/SKILLS/EXPERIENCE
  • BA/BS degree in Business, Supply Chain Operations, Food Science, Engineering or related field
  • 5 years supervisory experience in a food-processing, pharmaceutical or chemical manufacturing organization, preferably using computerized manufacturing equipment
  • Demonstrated knowledge and application of statistical process control, quality assurance techniques and tools and quality management principles in a food, chemical or pharmaceutical manufacturing environment
  • Working knowledge of  FDA regulations, Good Manufacturing Practices (GMPs), HACCP, food allergens and pest control
  • Demonstrated knowledge of refrigeration
  • Demonstrated knowledge of efficient and safe manufacturing operations to include product and associate safety, OSHA standards, product quality (success rates), and cost control (minimizing downtime and waste, optimizing yield)
  • Demonstrated ability to direct, coach, and train associates as well as plan, monitor and schedule work
  • Demonstrated ability to analyze and resolve problems
  • Demonstrated mechanical and spatial aptitude, including the ability to disassemble and reassemble equipment
  • Demonstrated ability to formulate and understand complex mathematical equations including basic statistical analysis
  • Proficient using Excel or other spreadsheet software

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

 

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department if you need assistance completing this application or to otherwise participate in the application process.

BRINGING YOUR BEST SELF TO WORK.

As a family-owned company, caring for our associates—their whole selves—is a top priority. That’s why we provide benefits and tools to help our people balance the integration of work and life:

  • Competitive compensation
  • Health & financial benefits
  • Paid time off
  • Parental leave
  • Family planning support
  • Flexible work policy
  • Associate affinity groups
  • Volunteering & community impact opportunities
  • Holiday gatherings
  • In-house taste tests (we are a food company after all)!

It’s all part of how we support our family of associates. Because in the company of family, all things are possible.

MEET RICH’S.

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.


Nearest Major Market: Memphis

Job Segment: Manager, Management

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