Job Summary:

The Team Development Coach will coordinate associate training, development and engagement activities and providing coaching support to the Training Coordinators. 

Supervisory Responsibilities:

• None

Reports To:

• Operations Manager

Duties/Responsibilities:

• Coordinate with Operations leadership (Managers and Team Leaders) to provide an engaging onboarding experience to new associates.
• Assist to ensure that 7 day and 14-day checklists are being completed timely. 
• Identify and assign, in coordination with Group Leaders, buddies for each new associate.

• Offer enhancements of the Training program for new associates where appropriate, using analysis and feedback to the Training Coordinators/Production Team.
• Coordinate with Managers and Team Leaders to identify associates who would benefit from additional coaching and training.
• Identify and support Senior Operators/Group Leaders in soft skills area when it comes to interacting with associates.
• Work with Training Coordinators to ensure that training trackers are updated daily for new associates.
• Ensure progress is being made toward completion of the associate’s training plan, outline expectations and monitor development progress.
• Share best practices with Support Functions (Maintenance, Qualify, and Shipping/Receiving).
• Ensure New Associates, including to temp to hires, complete new hire Alchemy training and are introduced to the Production Floor.
• Seek and document feedback from new associates to share with the leadership team and continuously improve the new hire experience.
• Prepare both verbal and written feedback to Managers and New Associates.
• Present a monthly presentation on “wins and challenges”.
• Develop and sustain strong working relationships with all associates including Team Leaders and Managers on the shift.
• Ensure TPM introduction training is being completed by all new associates.  
• Participate in all training provided in relation to company products, operating systems, processes and procedures, and retain knowledge. Fully utilize all training and support materials.
• Always display a flexible and co-operative approach.
• Promotes and models the Rich Promise to all associates.
• Any other reasonable duties which may be required by management.

Required Skills/Abilities:

• Excellent verbal and written communciation skills
• Strong interpersonal skills including ability to build relationships.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to prioritize tasks.
• Ability to coach and communicate at all levels.
• Self-awareness and understanding.
• Commitment to self-development.
• Ability to function well in a high-paced and at times stressful environment.
• Basic understanding of how to operate standard business equipment.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma or equivalent required; Associates degree preferred.
• Training development experience preferred but not required.
• 1-3 years of experience in high-paced work environment, preferably including an environment with a 24-hour schedule.

Physical Requirements:

• Prolonged periods of working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to walk around the plant floor for up to 75% of your work shift.