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Air/Ocean Import Agent


Buffalo, NY, US, 14202

Req ID:  35394
Segment:  Logistics

ROAR Logistics, Inc. is a global transportation service provider (3PL) and U.S. Customhouse Brokerage, offering an extensive portfolio of Rail, Ocean, Air, and Road services to aid clients in the delivery of their products around the world. ROAR utilizes state-of-the-art technology to coordinate, manage and track shipments from point of origin to final destination. ROAR delivers best in class customer service and support with comprehensive operations in major markets throughout the world.


Purpose Statement

We are seeking a detail-oriented and analytical US Import Analyst to join our team. The ideal candidate will have a strong understanding of US import regulations, excellent analytical skills, and the ability to thrive in a fast-paced environment. The US Import Analyst will be responsible for handling all aspects of our import processes, ensuring compliance with customs regulations, optimizing import operations, and identifying opportunities for process improvement.

Key Accountabilities and Outcomes

•    Participate in all aspects of the company's import processes, including customs clearance, dispatching for final mile delivery, etc.
•    Stay current on changes to US import regulations and ensure that all import activities comply with relevant laws and regulations.
•    Prepare and submit import documentation, including ISF’s, customs declarations, entry summaries, and other required paperwork.
•    Coordinate with customers, overseas agents, freight forwarders, and other third-party service providers to ensure timely and efficient import operations.

Knowledge, Skills, and Experience

•    Bachelor's degree in business, logistics, supply chain management, or a related field – or – industry certification (such as CCS, CES or US Customs brokers license) preferred.
•    2+ years of experience in import/export operations, customs compliance, or related field.
•    Strong understanding of US import regulations, including HTS classification, customs valuation, and duty calculation.
•    Proficiency in import documentation and air/ocean customs clearance procedures.
•    Excellent analytical skills with the ability to interpret and analyze import data.
•    Detail-oriented with strong organizational and time management skills.
•    Ability to work independently and collaboratively in a time-sensitive environment.
•    Strong communication and interpersonal skills, with the ability to effectively interact with internal and external stakeholders.
•    Proficiency in Microsoft Office suite (Excel, Word, PowerPoint) and experience with CargoWise software preferred.
•    Experience with import airfreight clearance and dispatch a plus.



In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.


Annual Range/Hourly Rate

$25.99 - $35.17



Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.


Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department at if you need assistance completing this application or to otherwise participate in the application process.


As a family-owned company, caring for our associates—their whole selves—is a top priority. That’s why we provide benefits and tools to help our people balance the integration of work and life:

  • Competitive compensation
  • Health & financial benefits
  • Paid time off
  • Parental leave
  • Family planning support
  • Flexible work policy
  • Associate resource groups
  • Volunteering & community impact opportunities
  • Holiday gatherings
  • In-house taste tests (we are a food company after all)!

It’s all part of how we support our family of associates. Because in the company of family, all things are possible.


Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

Nearest Major Market: Buffalo

Job Segment: Business Process, Management

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