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Catering Banquet Captain

Location: 

Buffalo, NY, US, 14213

Req ID:  25415
Segment:  Restaurants & Hospitality

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

PURPOSE STATEMENT

The Catering/Banquet Captain oversees all server and bartender associates during event setup, the event and breakdown as well as assist the Manager on Duty (MOD) with any event needs as requested; also accountable for delivering the Rich Experience and highest standards of customer service, including assisting the MOD with training staff to meet those standards.

KEY ACCOUNTABILITIES/OUTCOMES
  • Oversee all servers and bartenders during an Atrium @ Rich’s or off premise event, and assist the MOD as needed
  • Oversee proper clean up and breakdown after every event, including returning supplies and equipment to their appropriate storage
  • Assist with training new servers and bartenders on proper operational procedures and customer service standards
  • Thoroughly complete a Captain’s Report after every event
  • Directly work with the customer during the event to ensure their complete satisfaction
  • Maintain exemplary food safety, facility maintenance, and operations and safety practices
  • Work in necessary roles throughout Campus Foodservice when needed. (Meeting Services, Porter Team, Dolly’s, & Drop Offs)
  • Assist with Cleaning & Organization of all storage rooms.
  • Assist with Yearly re-training exercise for all banquet staff.
KNOWLEDGE/SKILLS/EXPERIENCE
  • Minimum of 2 years experience as a banquet server and bartender with an established banquet facility
  • Direct customer service experience
  • Able to multi-task in a fast paced environment
  • Able to quickly and appropriately react to any customer or associate situation
  • ServSafe certified, or complete ServSafe course / test through Rich’s

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

 

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department at asc@rich.com if you need assistance completing this application or to otherwise participate in the application process.

BRINGING YOUR BEST SELF TO WORK.

As a family-owned company, caring for our associates—their whole selves—is a top priority. That’s why we provide benefits and tools to help our people balance the integration of work and life:

  • Competitive compensation
  • Health & financial benefits
  • Paid time off
  • Parental leave
  • Family planning support
  • Flexible work policy
  • Associate affinity groups
  • Volunteering & community impact opportunities
  • Holiday gatherings
  • In-house taste tests (we are a food company after all)!

It’s all part of how we support our family of associates. Because in the company of family, all things are possible.

MEET RICH’S.

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.


Nearest Major Market: Buffalo

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