Communications Operations & Technology Specialist

Purpose Statement

We’re seeking a detail-oriented, digitally fluent and tech-savvy professional to join our high-performing Corporate Communications team. This role serves as the operational backbone of our team, ensuring we run efficiently and effectively in support of our entire global family-owned business.

The ideal candidate is a self-starter and “digital native” who thrives in a fast-paced business environment. They bring strong technical acumen, a collaborative mindset and a client-service orientation – especially when supporting executive and senior leaders during high visibility meetings, events and communications milestones. They are organized, resourceful, emotionally intelligent and passionate about using technology to enable impactful communication and content across generations.

Key Accountabilities and Outcomes

Key Responsibilities

Technology & Tools Management

· Serve as the day-to-day owner of communications platforms and tools (e.g., intranet, email, collaboration tools, social listening, media monitoring).

· Manage access, permissions, and vendor relationships.

· Troubleshoot basic issues and coordinate with IT or vendor support.

· Research and recommend new tools or upgrades to enhance team efficiency and effectiveness.

Content & Channel Support

· Assist in creating and publishing content across channels (intranet, email, digital signage, etc.).

· Ensure tools and platforms are optimized for user experience and accessibility.

· Partner with content owners to maximize reach and engagement.

· Organize and manage creative assets and content libraries.

Event Support

· Provide technical and logistical support for Corporate Communications-led events, including executive town halls, marquee meetings, livestreams and training sessions.

· Manage virtual event platforms and troubleshoot live issues, as needed, in partnership with IT/production colleagues.

Operations Support

· Support daily team operations, ensuring smooth workflows and consistent execution.

· Assist with project management, team planning tools and reporting dashboards.

· Help document and maintain processes, templates and best practices.

Measurement & Reporting

· Help create dashboards and reports to track communication performance and engagement.

· Maintain data quality and consistency across platforms.

· Analyze survey feedback and engagement metrics to generate actionable insights.

Knowledge, Skills, and Experience

Qualifications | Skills | Experience Required

· Bachelor’s degree in Communications, Marketing, Business, Information Systems, or related field (or equivalent work experience)

· 1–3 years of experience in communications, operations, project management, or technology support

· Strong technical aptitude and ability to quickly learn new tools/platforms

· Proven ability to thrive and deliver in a fast-paced, dynamic environment, with a client service mindset; must be able to manage multiple priorities

· Familiarity with intranet/CMS platforms, email marketing tools, analytics dashboards, and collaboration platforms (e.g., SharePoint, Teams, Power BI)

· Highly organized and detail-oriented, with the ability to manage multiple priorities

· Strong interpersonal skills and emotional intelligence

· Experience supporting change management or training others on communications platforms

· Natural collaborator and relationship builder who values team success

Success in This Role Looks Like

· Communications tools and processes are well-managed, enabling greater efficiency across team operations.

· Platforms and technologies are fully leveraged to deliver impactful communications.

· Reporting and insights drive continuous improvement.

· The specialist is recognized as the “go-to” resource for communications technology and operational support.

About Us

Our Corporate Communications team is lean and impactful—collaborative, creative, and committed to excellence. We support our global enterprise by connecting people through meaningful communication, enabling leaders and amplifying stories that matter. Joining our team means becoming part of a high-performing group that values partnership, innovation and connection.

Rich’s is a global, family-owned company operating in over 100 countries with more than 13,000 associates around the world. We’re grounded in a values-driven culture and united by the spirit of innovation we were founded on 80 years ago. Rich’s. Infinite Possibilities. One Family.