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Director, Carrier Development & Compliance


Buffalo, NY, US, 14213

Req ID:  23613

Rich’s has been able to pull off something rare in the business world: a culture that successfully blends the latest business practices with family values.  That means our associates are able to work for a great company while also benefiting from a work environment that fosters world class professionalism combined with family intimacy.  Our benefit offerings are reflective of this unique blend of Life, Work and Family .


The position is responsible for strategic management of ROAR’s carrier partners including truckload and drayage service providers.  They will lead the sourcing, price negotiation, service delivery, and overall relationship management with carriers.


  • Partner with sales, operations, and company leadership to develop a drayage and truckload carrier strategy
  • Work with all company offices to identify specific carrier needs and develop successful strategies and techniques to meet business needs
  • Extensive use of both internal and external data analytics to identify and develop capacity solutions
  • Analyze market trends through company shipment history, carrier contact and industry-related data to better understand the marketplace and what affects rates.  Become the internal source of market data for company
  • Manage carrier cost and service expectations through KPI’s and other metrics
  • Source, negotiate, and manage drayage carrier rates for intermodal pricing execution
  • Lead and conduct regular business reviews with core drayage and truckload carriers
  • Partners with Business Development Managers and operations leadership to drive consistent operating protocol around carrier engagement to ensure strategic conversations with the carrier
  • Effectively communicate internally opportunities carrier partnerships that can be leveraged to increase sales opportunities
  • Develop, execute and actively manage the carrier compliance program for company


  • Post-secondary education in business.
  • Minimum 7-10 years of operations experience in the Logistics industry
  • Minimum 5 years domestic intermodal and/or truckload operations experience
  • Ability to build strategic, collaborative relationships
  • Demonstrated strategic orientation, negotiation skills and business expertise
  • Strong organizational skills
  • Demonstrated ability to manage others both directly and indirectly
  • Comfortable engaging with all levels including senior leadership, carriers and customers
  • Excellent written and verbal communication skills to include presentation skills
  • Proficient with Microsoft Office Products including Excel; Power Point; Outlook.
  • Extensive knowledge of logistics industry

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.


Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department if you need assistance completing this application or to otherwise participate in the application process.

Nearest Major Market: Buffalo

Job Segment: Manager, Business Development, Sales Operations, Management, Sales

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