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Senior ECommerce Supply Chain Analyst


Buffalo, NY, US, 14213

Req ID:  23628
Segment:  Supply Chain

Rich’s has been able to pull off something rare in the business world: a culture that successfully blends the latest business practices with family values.  That means our associates are able to work for a great company while also benefiting from a work environment that fosters world class professionalism combined with family intimacy.  Our benefit offerings are reflective of this unique blend of Life, Work and Family .


The Ecommerce Supply Chain Analyst position will deliver the Rich Experience by collaborating with customers, sales, marketing, and the supply chain to proactively develop and optimize the supply chain requirements of our E-Commerce business. The role will create and interpret analysis to support the strategic objectives of the E-Commerce division and identify opportunities to drive cost and service improvements. This role has primary responsibility for leading all supply chain projects related to E-Commerce.



  • Identify behaviors, service patterns, and trends to drive the Supply Chain strategy execution and support E-Commerce as it grows.
  • Create Supply Chain analytics and KPI’s to ensure key Customer deliverables are met
  • Craft robust reports and dashboards that enhance decision making process and drive actionable outcomes
  • Develop, coordinate, and implement strategic projects to optimize Supply Chain process
  • Collaborate with appropriate business unit leaders. Provide observations and recommendations for E-Commerce Supply Chain improvements


Other Responsibilities 

  • Support Customer Service Lead on managing the Amazon Vendor and Seller centrals to coordinate required distribution activities and notify customers regarding order fulfillment
  • Oversee implementation of communication system (CommerceHub) with Costco, RLS and Rich’s IS Group. Administer and manage process.
  • Analyze operational scorecards to highlight progress and determine opportunities to improve service levels
  • Familiarize and manage our book of customers to understand and support their specific logistical needs
  • Be the point of contact for customer procurement, logistics and service level inquiries



To be considered for this position candidates must possess the following knowledge, skills and experience:

  • B.S. Degree in Supply Chain, Business or related field
  • Minimum 5 years of business experience in Supply Chain - Warehousing, Transportation, Logistics
  • Minimum 1 year of E-commerce experience
  • Demonstrated ability in data analysis to include interpretation, identification of trends and recommendations for action
  • Financial, system, and supply chain acumen
  • Strong written and verbal communication skills (interpersonal skills). Able to present ideas clearly and concisely.
  • Demonstrated problem-solving and trouble-shooting skills
  • Demonstrated ability to multi-task and work under pressure
  • Strong decision-making skills
  • Presentation and facilitation skills
  • Demonstrated ability to collaborate and build strong relationships in a team atmosphere
  • Strong PC proficiency to include Microsoft Office Word, PowerPoint, and advanced proficiency in Excel
  • SAP, E-Commerce portal or related systems experience preferred

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.


Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department if you need assistance completing this application or to otherwise participate in the application process.


As a family-owned company, caring for our associates—their whole selves—is a top priority. That’s why we provide benefits and tools to help our people balance the integration of work and life:

  • Competitive compensation
  • Health & financial benefits
  • Paid time off
  • Parental leave
  • Family planning support
  • Flexible work policy
  • Associate affinity groups
  • Volunteering & community impact opportunities
  • Holiday gatherings
  • In-house taste tests (we are a food company after all)!

It’s all part of how we support our family of associates. Because in the company of family, all things are possible.


Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

Nearest Major Market: Buffalo

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