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E-Commerce Supply Chain Specialist


Buffalo, NY, US, 14213

Req ID:  23628

Rich’s has been able to pull off something rare in the business world: a culture that successfully blends the latest business practices with family values.  That means our associates are able to work for a great company while also benefiting from a work environment that fosters world class professionalism combined with family intimacy.  Our benefit offerings are reflective of this unique blend of Life, Work and Family .


The Ecommerce Supply Chain Specialist position will work with Customers, sales and marketing, and supply chain to proactively manage the supply chain requirements of our E-Commerce customers in an efficient and cost-effective manner that is mutually beneficial to the Customer and Rich’s.


The key responsibilities of the E-Commerce Supply Chain Specialist position are:


Key Responsibilities (50%)

  • Identify behaviors, service patterns, and trends to drive the Supply Chain strategy execution and support E-Commerce as it grows.
  • Create Supply Chain analytics and KPI’s to ensure key Customer deliverables are met
  • Craft robust reports and dashboards that enhance decision making process and drive actionable outcomes
  • Develop, coordinate, and implement strategic projects to optimize Supply Chain process
  • Collaborate with appropriate business unit leaders. Provide observations and recommendations for E-Commerce Supply Chain improvements


Other Responsibilities (50%)

  • Own the Amazon Fresh Vendor Central process by linking and staging multiple POs and running daily shipment reports to process ASNs through Amazon portal, ensuring we are in good standing and operational
  • Work with Amazon Vendor and Seller centrals to coordinate required distribution activities and notify customers regarding order fulfillment
  • Monitor daily E-Commerce customer orders within SAP from Amazon, Amazon Fresh, Fresh Direct, Costco and other direct customers.
  • Process customer orders and manage order data integrity to support maximum order fulfillment activities
  • Work with 3rd party fulfillment vendors to ensure order from customers are routinely routed and delivered in compliance with retailer agreed upon guidelines
  • Oversee implementation of communication system (CommerceHub) with Costco, RLS and Rich’s IS Group. Administer and manage process.
  • Interact with Supply Chain teams to ensure adequate inventory is in all warehouses based on forecasted demand from customers to reduce inventory shortages and marketing programs are supported.
  • Analyze operational scorecards to highlight progress and determine opportunities to improve service levels
  • Familiarize and manage our book of customers to understand and support their specific logistical needs
  • Be the point of contact for customer procurement, logistics and service level inquiries



To be considered for this position candidates must possess the following knowledge, skills and experience:

  • B.S. Degree in Supply Chain, Business or related field with 3+ years of business experience in Customer Service
  • Demonstrated ability in data analysis to include interpretation, identification of trends and recommendations for action
  • Financial, system, and supply chain acumen
  • Strong written and verbal communication skills (interpersonal skills)
  • Demonstrated problem-solving skills and trouble-shooting skills
  • Demonstrated ability to multi-task and work under pressure
  • Strong decision-making skills
  • Demonstrated ability to collaborate and build strong relationships in a team atmosphere
  • Strong PC proficiency to include Microsoft Office Word, PowerPoint, and advanced proficiency in Excel
  • SAP or related systems experience preferred

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.


Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department if you need assistance completing this application or to otherwise participate in the application process.

Nearest Major Market: Buffalo

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