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ERP Systems Manager

Location: 

Buffalo, NY, US, 14213

Req ID:  25150
Segment:  Information Technology & Systems

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

PURPOSE STATEMENT

The ERP Systems & Applications Support Manager will lead a team of business analysts and/or application developers responsible for project, process, application, and system support for a segment of the organization’s Enterprise Resource Planning systems.

KEY ACCOUNTABILITIES/OUTCOMES
  • Manages a team typically consisting of 5 to 15 associates responsible for the analysis, design, development, configuration, implementation and support of software applications that support the organization’s business processes.
  • Ensures alignment with business process leaders for the relevant process area(s). Ensures the quality of processes, applications, and technical support received by customers.
  • Leads a segment of Rich’s Enterprise Resource Planning systems made up of one to two core business processes (ie. Order-to-Cash).
  • Selects, leads, guides, coaches/mentors, and develops department associates, ensuring they have the resources and capabilities to effectively accomplish their assignments.
  • Develops an annual performance plan with each associate, ensuring alignment with department, division and corporate business plans, and regularly reviews associate performance relative to his/her plan.
  • Monitors associates' adherence to established guidelines and procedures for supporting customers’ systems needs and regularly assesses whether customer needs are satisfied.
  • Provides direct supervision to a team of Master Data specialists responsible for day-to-day maintenance of master data.
  • Selects vendors, negotiates contracts and monitors vendors’ adherence to established performance standards and accomplishment of agreed upon objectives. Manages contract staffing.
  • Ensures compliance to system life cycle methodologies and standards.
  • Maintains current awareness of applicable new technologies and their potential application at Rich’s.
KNOWLEDGE/SKILLS/EXPERIENCE
  • Bachelor’s degree, MBA preferred
  • 5 years experience in the relevant business process area (ie. Order-to-Cash, MRP, etc.) or comparable experience implementing and supporting information systems for the relevant business process area.
  • 3 years experience in ERP systems including configuration and/or programming, implementation, and support
  • 1 year of experience supervising staff
  • Demonstrated planning and organizing skills
  • Demonstrated coaching and mentoring skills
  • Demonstrated expertise regarding application development tools, programming languages, and/or technologies relevant to area being managed
  • Effective verbal, written and interpersonal skills
  • Effective presentation skills
  • Travel - approximately 10% of the time

 

#LI-AD1

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

 

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department at asc@rich.com if you need assistance completing this application or to otherwise participate in the application process.

BRINGING YOUR BEST SELF TO WORK.

As a family-owned company, caring for our associates—their whole selves—is a top priority. That’s why we provide benefits and tools to help our people balance the integration of work and life:

  • Competitive compensation
  • Health & financial benefits
  • Paid time off
  • Parental leave
  • Family planning support
  • Flexible work policy
  • Associate affinity groups
  • Volunteering & community impact opportunities
  • Holiday gatherings
  • In-house taste tests (we are a food company after all)!

It’s all part of how we support our family of associates. Because in the company of family, all things are possible.

MEET RICH’S.

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.


Nearest Major Market: Buffalo

Job Segment: Manager, MBA, Management