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International Freight Forwarding Specialist

Location: 

Buffalo, NY, US, 14202

Req ID: 
Segment:  Logistics

ROAR Logistics, Inc. is a global transportation service provider (3PL) and U.S. Customhouse Brokerage, offering an extensive portfolio of Rail, Ocean, Air, and Road services to aid clients in the delivery of their products around the world. ROAR utilizes state-of-the-art technology to coordinate, manage and track shipments from point of origin to final destination. ROAR delivers best in class customer service and support with comprehensive operations in major markets throughout the world.

 

Purpose Statement

We are looking for a dedicated and detail-oriented Freight Forwarding Specialist to join our team. In this role, you will manage import shipments, providing efficient and cost effective delivery solutions for our customers.

Key Accountabilities and Outcomes

• Oversee the coordination of import shipments, including the booking, consolidation, and dispatch of arriving cargo.
• Provide regular updates and respond to customer inquiries about the status of their LCL shipments, ensuring customer satisfaction and timely deliveries. 
• Liaise with carriers, customs brokers, and other logistics partners to ensure the smooth handling of LCL freight, negotiating rates and services where necessary.
• Monitor and track shipments from origin to destination, ensuring adherence to schedules and resolving any issues that arise during transit. Keep tracking updated for customer reports and web inquiries.
• Ensure all shipments comply with relevant international trade regulations and customs requirements.
• Analyze freight costs and work to optimize shipping solutions while maintaining profitability for the company and value for clients.
• Troubleshoot and resolve issues related to shipping delays, customs clearance, and damaged goods to minimize disruptions.
• Stay informed about industry trends, emerging regulations, and best practices in freight forwarding and logistics.

Knowledge, Skills, and Experience

• 2 years of experience in a logistics or supply chain management environment. (LCL/airfreight forwarding experience preferred).
• Strong understanding of the freight forwarding industry, including international shipping regulations, customs clearance processes, and documentation.
• Excellent written and verbal communication skills to interact with clients, vendors, and internal teams.
• Ability to manage multiple shipments and deadlines in a fast-paced environment while keeping cool under pressure.
• Extreme attention to detail, including the ability to predict and circumvent issues before they occur and take appropriate corrective action.
• Excellent organizational and time management skills.
• Proficiency in freight management software (CargoWise One a definite plus) and Microsoft Office Suite.
• Strong critical thinking and troubleshooting abilities, with a proactive approach to addressing challenges.
• High School Diploma/GED required. Bachelor’s degree in Logistics, Supply Chain Management, or a related field is preferred.
 

 

COMPENSATION

In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.

 

Annual Range/Hourly Rate

$49,044.32 - $66,354.08

 

 

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity, standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

 

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Associate Experience Network at hrhelp@rich.com if you need assistance completing this application or to otherwise participate in the application process.

BRINGING YOUR BEST SELF TO WORK.

As a family-owned company, caring for our associates—their whole selves—is a top priority. That’s why we provide benefits and tools to help our people balance the integration of work and life:

  • Competitive compensation
  • Health & financial benefits
  • Paid time off
  • Parental leave
  • Family planning support
  • Flexible work policy
  • Associate resource groups
  • Volunteering & community impact opportunities
  • Holiday gatherings
  • In-house taste tests (we are a food company after all)!

It’s all part of how we support our family of associates. Because in the company of family, all things are possible.

MEET RICH’S.

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.


Nearest Major Market: Buffalo

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