MGR - FULFILLMENT, USC

Purpose Statement

The USC Fulfillment Manager will develop and manage the USC Finished Goods fulfillment and deployment strategy including the implementation of distribution optimization opportunities, and the spend efficiency of the USC Region Stock Transfer freight. This role receives demand and supply requirements from Planning and works to ensure fulfillment management and execution throughout the network. In alignment with transportation and warehousing, they work to ensure transportation lane requirements and optimal finished goods inventory & warehouse space requirements.

Key Accountabilities and Outcomes

· Receives and executes fulfillment management processes based on supply and demand information received from Planning through the development of supply plans for designated production facilities, production lines, and contract manufacturers.

· Drives data driven decisions to optimize plans and processes.

· Primary fulfilment objective is to meet or exceed case fill Service KPI target of 98.4%

· Drives accountability within the group through process & performance metrics for the Fulfillment function.

· Actively leads and manages the Distribution Center Sales and Operations Planning (DC S&OP) process to ensure a balance between customer service, inventory turn objectives, transportation and distribution center efficiency.

· Assist in identifying, organizing, and executing cost improvement programs with work groups, planning personnel to achieve cost reduction goals.

· Analyze capacity utilization and provide information to support business case for capacity expansion.

· Sets lane level transportation utilization goals, and works to drive STO utilization metrics

· Works with the Customer Fulfillment Optimization Leader to identify and implement roadmap opportunities such as POM (point of manufacture) opportunities

· Manage and Support PDP, Talent Management, Succession Planning, and Engagement processes.

· Manage key aspects related to network planning activities in support of the Customer Fulfillment Optimization Leader

· Proactively plan to mitigate warehouse congestion and gridlock issues and orchestrate all issue management activities.

· Develops and balances plant & DC load shipment plans with DC Inbound schedules.

· Track and report on Transportation Spend Efficiency inclusive of STO Utilization, Warehouse to Warehouse levels, Warehouse Space Utilization, and DC Inventory Projection Accuracy.

· Analyze and review inventory to minimize spoilage and maximize inventory turns

· Manage the Fulfillment Planning team.

· Provide daily leadership and direction to the Fulfillment Planning team

· Collaborate with COE roles for Supply, Inventory, and Fulfillment to establish and ensure compliance in execution of distribution planning Best Practices.

· Provide direction for the development and communication of Fulfillment Plan objectives.

· Manages the integration of Fulfillment Planning activities to Rich Products ESO partner(s)

· Collaborates with Customer Fulfillment Optimization Leader, 3PL Management Leader, and Procurement Category Leaders on the expansion or contraction warehouse space to support production and sales plans over tactical and strategic planning horizons

· Acts as Fulfillment SME for Blue Yonder planning software utilization and continuous improvement

Knowledge, Skills, and Experience

· Bachelor's degree in Business or Logistics required, MBA desirable.

· 5 -10 years of planning and/or management experience.

· Strong statistical and spreadsheet analytical skills.

· Knowledge of manufacturing, distribution, and customer service.

· Demonstrated experience leading teams through coaching, mentoring and training.

· Ability to develop and execute continuous improvement activities and work with diverse teams to achieve results.

· Strong project management skills.

· Good communication, presentation, interpersonal and listening skills.

· Demonstrated ability in use of PC based work processing, spreadsheets and presentation software. (MS Word, MS Excel and MS PowerPoint)

· Maintain understanding of industry inventory management techniques. (APICS certification or matriculation required)