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Manager, US Regulatory Services


Buffalo, NY, US, 14213

Req ID:  24564

Rich’s has been able to pull off something rare in the business world: a culture that successfully blends the latest business practices with family values.  That means our associates are able to work for a great company while also benefiting from a work environment that fosters world class professionalism combined with family intimacy.  Our benefit offerings are reflective of this unique blend of Life, Work and Family .


This position will be responsible for all U.S. import and export regulatory services that are provided to ROAR’s international service customers.

  • Ensure complete and accurate record(s), meeting U.S. Customs audit standards
  • Key account set up and maintenance
  • New customer set up and Power of Attorney (POA) verification.
  • Daily entry processing and account/load assignment
  • Daily ACH Statement and duty processing
  • Post Entry processing / FOIA requests and monitoring
  • Regulatory submissions, at customer request
  • Broker Management (with CHB); local permit/license
  • Ensure timely processing of billing and accounts payable for the import department
  • Assist monitoring import department revenue and expenses
  • Manage import department staff and maintain required staffing levels
  • Assist with presentations and customer visits; generate leads to sales
  • Assist sales team with quotations
  • Other responsibilities or duties as assigned by management
  • 8+ years of experience in import freight forwarding and/or customs brokerage with previous supervisory experience
  • U.S. Customs Brokers License required
  • Knowledge of CBP rules and regulations (CFR Title 19)
  • Knowledge of the HTS and commodity classification (HTSUS)
  • Strong knowledge of various transportation modes including air freight, LCL, FCL as well as knowledge of domestic trucking and rail movements
  • Excellent problem resolution and customer service skills
  • Ability to prioritize multiple tasks to meet various deadlines
  • Strong analytical skills including ability to analyze numbers and attention to detail
  • Excellent written and verbal communication skills to include presentation skills
  • Proficient with Microsoft Office Products including Excel; Power Point; Outlook
  • Associates degree in International Logistics or 10+years of specific industry experience

ROAR Logistics

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.


Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department if you need assistance completing this application or to otherwise participate in the application process.

Nearest Major Market: Buffalo

Job Segment: Manager, Management