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Sales Assistant - Part Time

Location: 

Buffalo, NY, US, 14203

Req ID:  40431
Segment:  Culinary

Rich Entertainment Group (REG) operates a vast and dynamic collection of entertainment businesses dedicated to bringing friends and families together through unique and memorable experiences.

 

Our love of food is reflected in our many dining and hospitality operations, including WNY’s preferred caterer, Rich’s Catering & Special Events; your source for incredible wedding cakes and desserts for all occasions; and our collection of restaurants in Islamorada, FA, Kaiyo Grill & Sushi and Green Turtle Inn. We operate three minor league baseball teams, including the Buffalo Bisons, where we combine our passion for sports, entertainment and delicious food to create an affordable family experience at the ballpark. Celebrating WNY’s picturesque waterfront, we manage Canalside and Outer Harbor, which host a variety of arts, cultural, entertainment and fitness activities. The Travel Team, our esteemed full-service travel provider, delivers exceptional travel experiences to corporate, group and leisure customers around the world.

 

The many entities of REG are owned by Rich’s, a family-owned food company with more than 13,500 associates working globally in 100 locations with annual sales of $5.9 billion.

 

To learn more, visit www.richentertainmentgroup.com.

 

Purpose Statement

The Sales Assistant is responsible for selling desserts while providing excellent customer service.

Key Accountabilities and Outcomes

  • Customer Service Excellence
    Provide friendly, engaging, and knowledgeable service to all customers at both the vendor cart and storefront. Create a warm, welcoming experience that reflects the brand.
  • Product Sales & Upselling
    Confidently sell a variety of bakery items, make recommendations, and upsell featured desserts, seasonal items, and bundles to maximize sales.
  • Vendor Cart Operations (Specialty Games & Events)
    Set up, operate, and break down the vendor cart during games and events. Maintain an organized, efficient, and visually appealing display while handling high-volume service.
  • Cash Handling & POS Transactions
    Accurately process cash and card transactions, manage a register/POS system, and ensure proper cash handling procedures are followed.
  • Product Knowledge
    Maintain a strong understanding of all menu items, ingredients, and allergens to confidently answer customer questions and make recommendations.
  • Packaging & Presentation
    Assist with packaging baked goods neatly and efficiently, ensuring all items meet presentation standards for both in-store and off-site sales.
  • Stocking & Inventory Support
    Restock displays, monitor product levels, and communicate low inventory to ensure continuous availability during peak times.
  • Cleanliness & Food Safety
    Maintain a clean and sanitary workspace, following all food safety and hygiene guidelines at both the cart and bakery.
  • Team Collaboration
    Work closely with bakery team to ensure smooth operations, especially during busy events and game days.
  • Brand Representation
    Represent the bakery in a professional, upbeat manner at all times, especially at public events, creating a positive and memorable impression.

Knowledge, Skills, and Experience

  • High school diploma or equivalent required.
  • Previous cash handling and point-of-sale (POS) experience.
  • Open and flexible availability, including early mornings, evenings, weekends, and holidays.
  • Valid New York State driver license with a clean driving record.
  • Strong customer service skills with a friendly, outgoing, and professional demeanor.
  • Ability to work efficiently in a fast-paced, high-volume environment.
  • Excellent communication and teamwork skills.
  • Reliable, punctual, and detail-oriented.
  • Ability to stand for extended periods and lift up to 25–30 lbs. as needed.
  • Comfortable handling food products while maintaining cleanliness and food safety standards.

#LI-SH1

#OPS 123

 

COMPENSATION

In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.

 

Annual Range/Hourly Rate

$15.94 - $21.56

 

 

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity, standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

 

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Associate Experience Network at hrhelp@rich.com if you need assistance completing this application or to otherwise participate in the application process.

BRINGING YOUR BEST SELF TO WORK.

As a family-owned company, caring for our associates—their whole selves—is a top priority. That’s why we provide benefits and tools to help our people balance the integration of work and life:

  • Competitive compensation
  • Health & financial benefits
  • Paid time off
  • Parental leave
  • Family planning support
  • Flexible work policy
  • Associate resource groups
  • Volunteering & community impact opportunities
  • Holiday gatherings
  • In-house taste tests (we are a food company after all)!

It’s all part of how we support our family of associates. Because in the company of family, all things are possible.

MEET RICH’S.

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. With over 13,500 associates working in 100 locations globally, and annual sales at $5.9 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.


Nearest Major Market: Buffalo
Job Segment: Sales Support, Sales

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