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Scrum Master


Buffalo, NY, US, 14213

Req ID:  24625
Segment:  Information Technology & Systems

Rich’s has been able to pull off something rare in the business world: a culture that successfully blends the latest business practices with family values.  That means our associates are able to work for a great company while also benefiting from a work environment that fosters world class professionalism combined with family intimacy.  Our benefit offerings are reflective of this unique blend of Life, Work and Family .


Rich’s is growing our application delivery team at our world headquarters in Buffalo, NY. We are looking for a collaborative, self-directed, and customer focused leader to join our IT delivery team. In this critical scrum master role, you will be a servant leader for one or more SCRUM teams creating new solutions to support Rich Product’s sales and marketing (demand creation) growth strategy.  Our teams are focused on replacing manual or outdated processes and systems with newer digital solutions to modernize our demand creation capabilities.  In this role you will routinely work  to create new solutions with cutting edge cloud solutions including master data management, digital asset systems, CRM, marketing automation, analytics and machine learning.

Working at Rich’s, we believe in a flexible work environment. Whether that’s working a day in our newly renovated headquarters or a day at home by using our cutting-edge technologies to deliver results from anywhere.


In this role, you will provide leadership and guidance with a hands-on approach.
•    Ability to lead a team by removing impediments, escalating issues and ensuring that the team completes their committed stories in all sprints.
•    Leads the SCRUM team in quarterly “big room” planning events, system demos, sprint backlog refinement, sprint planning and sprint demos
•    Create an environment of collaboration through strong servant leadership capabilities within the team as well as with other scrum masters and teams.
•    Partner with the team(s) product owner(s) and product management to ensure strong alignment of team’s stories to the desired product features/business outcomes.
•    Through daily stand up’s and product owner sync meetings ensure common understanding of delivery progress against sprint metrics.  
•    Monitor progress and measure team’s performance utilizing appropriate agile tools and techniques
•    Set expectations with respect to milestones and team dependencies to align stakeholders and team members.  Work with team(s) product owner(s) to communicate the scope and direction of product development across multiple levels of management and organization
•    Strong business acumen and leadership experience - proven track record of acting as a valued partner to senior leadership.
•    Ensures agile process is implemented effectively and provides coaching at the team level to maximize benefits
•    Exhibits desire to continuously learn new tools, techniques, methodologies and implement continuous improvements to maximize team effectiveness

  • Bachelor's degree in MIS, CS or related field
  • Minimum 2 years of experience as a ScrumMaster, XP, ScrumXP or other comparable agile delivery methodologies
  • PMI Agile Certified Practitioner (PMI-ACP), Certified Scrum Professional (CSP) or SAFe ScrumMaster certification active and in good standing
  • Strong PC Skills, proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Project) and collaboration technologies such as MS Teams, Skype and WebEx
  • Ability to build close relationships with senior business leaders
  • Ability to lead a team utilizing strong verbal and written communication skills allowing you to present confidently to your team and other stakeholders within the delivery program
  • Capable of writing product features/user stories with clearly understood acceptance criteria and definition of done
  • Experience with software development methodologies and DevOps concepts
  • Demonstrated time management and organizational skills to the point of being able to help coach team members
  • Must be able to perform successfully in a fast-paced results-oriented environment
  • Minimal Travel (up to 10% of time)

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.


Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department if you need assistance completing this application or to otherwise participate in the application process.


As a family-owned company, caring for our associates—their whole selves—is a top priority. That’s why we provide benefits and tools to help our people balance the integration of work and life:

  • Competitive compensation
  • Health & financial benefits
  • Paid time off
  • Parental leave
  • Family planning support
  • Flexible work policy
  • Associate affinity groups
  • Volunteering & community impact opportunities
  • Holiday gatherings
  • In-house taste tests (we are a food company after all)!

It’s all part of how we support our family of associates. Because in the company of family, all things are possible.


Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

Nearest Major Market: Buffalo

Job Segment: Marketing

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