Senior Credit, Accounts Receivable & Collections Analyst

PURPOSE STATEMENT

Responsible for managing global processes related to assigning/monitoring credit risk for customers, ensuring the timely and effective collection of accounts receivable, and accurately applying customer payments.  The emphasis of this role will be placed on Credit Decisioning and Analysis responsibilities. This role demands a combination of strong analytical skills, excellent communication abilities, and a customer-focused approach.  Working closely with the Enterprise Service Organization to develop simple, standard, and global processes are strategic priorities expected from this position.

KEY ACCOUNTABILITIES/OUTCOMES

•    Credit (50%) and Collections (20%)
-    Assign and monitor credit risk on new and existing key customers, including reviewing country risk on international customers
-    Resolve outstanding aged items that have been escalated from ESO 
-    Monitor Key Customers balances
-    Seek out financial detail to analyze assigned portfolio for financial risk
-    Provide strong financial analysis of customers financial data 
-    Experienced at researching complex issues across functional areas to resolve the aged item 
-    System expert for Collections (FSM) system and team administrator
-    Administer system for Credit Master changes and Collections (FSM) updates.
-    Collect, analyze, and monitor credit intelligence, including taking appropriate action when required.
-    Management of international export accounts and jv’s., including alignment of credit terms with incoterms
-    Develop positive working relationships with internal & external customers, including ESO, RPC inter-company contacts, JVs, freight-forwarders and banks
-    Review and release orders for key customers and international division customers (may be required outside normal business hours) 
-    Identify, resolve and document issues on customers’ accounts 
-    Manage negotiable payment instruments 
-    Develop a strong working relationship with the ESO
-    Project team leader for internal team projects
•    Accounts Receivable Process Management (20%)
-    Evaluate, define and monitor team accountabilities and productivity metrics, reporting back to management. Leverage automated reporting capabilities from High Radius CAA and SAP Receivables Management Disputes. Prepare, provide analysis and distribute related reports 
-    Lead team effort to drive continuous improvement and optimization of auto-cash hit rate
-    Monitor and manage High Radius errors to continuously drive efficiencies
-    Monitor overall customer account aging for open line items falling under the responsibility of the Accounts Receivable & Invoicing associates.    
-    Evaluate and implement accounts receivable-related banking processes and interfaces to improve efficiency. 
-    Assess consolidation opportunities and analyze future need for all corporate lockboxes, defining impact to A/R and customers (internal & external) and work with bank to implement changes. Assume primary banking liaison responsibility.  
-    Supporting the accounting department with all aspects of the general ledger, including compliance and process controls
-    Direct month-end close process for Accounts Receivable
-    Perform Monthly Analysis of specific General Ledgers and ensuring accuracy of postings & clearings
-    Monthly Bank Reconciliations for all lockbox accounts. 
-    Evaluate, develop and provide oversight of cash handling and reconciliation process for DSD businesses. 
-    Approve team requests for reimbursements to customers of credit balances (within approval limit)
•    All other duties and responsibilities as assigned (10%)
-    Lead team meetings and provide daily back-up as needed in the absence of the Manager. 
-    Meet weekly with team member and resolve Accounts Receivables & Collections Dispute Questions 

KNOWLEDGE/SKILLS/EXPERIENCE

•    Ability to provide leadership, guidance, and support to Accounts Receivable & Invoicing Teams
•    Knowledge of all modules of SAP, High Radius and Microsoft Office. 
•    Understanding of intermediate accounting principles 
•    Demonstrated knowledge of negotiable payment instruments relating to international sales/banking
•    Demonstrated ability to research, analyze and resolve problems
•    Professional designation (as recognized by NACM) a plus or commitment to obtain in a reasonable time
•    Ability to multi-task
•    Bachelor’s degree in a business-related field, such as finance or accounting, and 5+ years of related experience with an emphasis on Credit preferred. In lieu of a degree, extensive experience in credit will be considered.
•    A professional designation, such as a CPA, will be considered in lieu of years of experience.
•    Good communication skills (both verbal and written)

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