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Senior Manager, Digital Transformation

Location: 

Buffalo, NY, US, 14213 WY, US OK, US MA, US GA, US TN, US IN, US AL, US KY, US WI, US ID, US MI, US MO, US KS, US NE, US NJ, US SD, US NV, US TX, US MD, US PR, US CA, US WV, US OR, US AZ, US ME, US CO, US IL, US CT, US MN, US MT, US DE, US NC, US LA, US NH, US UT, US IA, US NY, US RI, US AR, US FL, US WA, US PA, US NM, US VA, US OH, US MS, US SC, US

Req ID:  38127
Segment:  Marketing

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

 

Job Summary

Rich Products is accelerating its digital transformation agenda across operations, supply chain, and enterprise processes. We are seeking a Senior Manager of Digital Transformation to drive execution of our initiatives while playing a key coordination role in our global SAP S/4HANA program – Galileo.

The successful candidate will bridge the gap between strategy and execution, helping standardize processes, implement modern tools, and elevate digital maturity across regions.

Key Accountabilities and Outcomes

SAP Coordination & Process Automation

  • Act as global coordination lead for SAP rollouts and upgrades, supporting cross-functional integration and issue resolution across supply chain, finance, and operations.
  • Own and drive post-go-live stabilization efforts, coordinating change management, hypercare, and end-user training strategies.
  • Collaborate with the SAP data and transformation teams to support process harmonization, master data alignment, and KPI tracking.
  • Partner with business teams and IT to implement digital workflows and process automation tools (e.g., digital forms, workflow bots, analytics dashboards).

Digital Transformation & PMO Support

  • Act as a transformation bridge across SAP, aligning efforts to the broader Digital Enterprise strategy.
  • Help prioritize and track progress of transformation initiatives through structured PMO reporting and executive scorecards.
  • Contribute to documentation of digital standards, playbooks, and training materials to ensure scalable impact.

Deployment

  • Lead planning, deployment, and change management for toolkit rollouts across global production sites.
  • Leverage operational assessments to tailor digitization approaches by site maturity and business need.
  • Drive OEE improvement, compliance, and paperless operations by coordinating cross-site standardization and training efforts.
  • Support predictive maintenance and legacy equipment integration efforts using platforms like Ignition.

Knowledge, Experience and Skills

  • 8+ years of experience in digital transformation, SAP deployment, or enterprise operations, ideally in food, manufacturing, or CPG environments.
  • Hands-on experience in SAP S/4HANA rollout coordination, including change, training, hypercare, or cutover.
  • Demonstrated success in Smart Office programs—preferably across multiple countries or manufacturing environments.
  • Experience in business process improvement, workflow automation, or digital assistant implementation is a plus.
  • Exceptional communication, coordination, and cross-functional alignment skills.
  • Fluent in English; additional language skills in Chinese or Thai required.

 

COMPENSATION

In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.

 

Annual Range/Hourly Rate

$147,840.00 - $221,760.00

 

 

 

 

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity, standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

 

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Associate Experience Network at hrhelp@rich.com if you need assistance completing this application or to otherwise participate in the application process.

BRINGING YOUR BEST SELF TO WORK.

As a family-owned company, caring for our associates—their whole selves—is a top priority. That’s why we provide benefits and tools to help our people balance the integration of work and life:

  • Competitive compensation
  • Health & financial benefits
  • Paid time off
  • Parental leave
  • Family planning support
  • Flexible work policy
  • Associate resource groups
  • Volunteering & community impact opportunities
  • Holiday gatherings
  • In-house taste tests (we are a food company after all)!

It’s all part of how we support our family of associates. Because in the company of family, all things are possible.

MEET RICH’S.

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.


Nearest Major Market: Buffalo
Job Segment: Marketing Manager, Change Management, Business Process, Manager, Marketing, Management

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