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Server - Conference

Location: 

Buffalo, NY, US, 14213

Req ID:  25147
Segment:  Culinary

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

PURPOSE STATEMENT

The Conference Server is responsible for assisting meeting services manager with set up, delivery and clearing for all catered meetings throughout Rich Products WHQ campus while delivering The Rich Experience to all  customers.

KEY ACCOUNTABILITIES/OUTCOMES
  • Assemble, deliver, set up and clear food and beverages and/or equipment to the specified meeting room or area according to the banquet event order (BEO) in a timely and efficient manner
  • Provide equipment and supplies such as extension cords, screens, televisions, chairs, and flip charts as requested per the contract
  • Calmly react to and professionally deliver last minute customer requests
  • Review and stay on top of revisions to any meeting services BEO for that day, as well look ahead to assist the meeting services manager with anticipating customer needs
  • Return kitchen supplies, equipment, linens and all items used to proper storage area and in a neat and orderly fashion; maintain organization of storage areas as needed
  • Strictly adhere to food and associate safety practices and procedures
  • Shine plates and silverware as time allows
  • Provide professional and exemplary customer service
  • Be available to work pre-posted mandatory catering events in the evening or weekend  
KNOWLEDGE/SKILLS/EXPERIENCE
  • High School Diploma
  • Server experience preferred
  • Proven customer service experience
  • Strong organizational and time management skills with ability to pay close attention to detail
  • Sense of urgency; able prioritize and multi-task in a fast paced, time sensitive environment
  • Ability to follow specific directions, as well as exercise initiative and judgment as necessary, within the scope of authority
  • Communicate effectively and professionally with Rich’s Associates and its customers
  • Memorize location, layouts and room capacities for approximately 60+ meeting rooms including Rich’s Innovation Center

Physical requirements:

  • Ability to push heavy carts, lift chairs and tables, lift hotel pans containing large amounts of food (often hot food), properly and safely light sternos
  • Ability to stand for extended periods
  • Ability to lift 50 lbs.
  • Reaching, bending and stooping
  • Visual acuity

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

 

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department at asc@rich.com if you need assistance completing this application or to otherwise participate in the application process.

BRINGING YOUR BEST SELF TO WORK.

As a family-owned company, caring for our associates—their whole selves—is a top priority. That’s why we provide benefits and tools to help our people balance the integration of work and life:

  • Competitive compensation
  • Health & financial benefits
  • Paid time off
  • Parental leave
  • Family planning support
  • Flexible work policy
  • Associate affinity groups
  • Volunteering & community impact opportunities
  • Holiday gatherings
  • In-house taste tests (we are a food company after all)!

It’s all part of how we support our family of associates. Because in the company of family, all things are possible.

MEET RICH’S.

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.


Nearest Major Market: Buffalo