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Sr. Account Manager-Truckload

Location: 

Buffalo, NY, US, 14202

Req ID:  37610
Segment:  Logistics

ROAR Logistics, Inc. is a global transportation service provider (3PL) and U.S. Customhouse Brokerage, offering an extensive portfolio of Rail, Ocean, Air, and Road services to aid clients in the delivery of their products around the world. ROAR utilizes state-of-the-art technology to coordinate, manage and track shipments from point of origin to final destination. ROAR delivers best in class customer service and support with comprehensive operations in major markets throughout the world.

 

Purpose Statement

The Senior Account Manager for the OTR division will play a pivotal role in leading the strategic growth and development of key client accounts within the over-the-road transportation sector. Leveraging a wealth of industry knowledge and experience, this individual will drive sales initiatives, cultivate long-term relationships, and deliver tailored solutions that exceed client expectations. The Senior Account Manager will serve as a mentor and leader within the account management team, providing guidance and support to junior colleagues while championing best practices and continuous improvement.

ROAR Logistics, a 3PL, subsidiary of Rich Products is opening up a new satellite office in Fredonia, NY. Join our new office location now!

Key Accountabilities and Outcomes

•    Strategic Account Management: Lead the strategic planning and execution of account management activities for key clients, ensuring alignment with organizational objectives and revenue targets.
•    Business Development: Identify and pursue opportunities to expand our presence within the OTR transportation market, leveraging existing client relationships and prospecting for new business.
•    Client Relationship Management: Cultivate and maintain strong relationships with key decision-makers and influencers at client organizations, serving as a trusted advisor and strategic partner.
•    Solution Design and Implementation: Collaborate with cross-functional teams to develop innovative transportation solutions that address client needs and deliver measurable value.
•    Contract Negotiation and Pricing Strategy: Lead contract negotiations and pricing discussions with clients, leveraging market insights and competitive intelligence to optimize profitability and drive revenue growth.
•    Performance Optimization: Monitor and analyze key performance metrics and service levels for assigned accounts, identifying opportunities for improvement and implementing corrective actions as needed.
•    Market Intelligence and Industry Trends: Stay abreast of industry trends, market dynamics, and competitor activity, providing insights and recommendations to inform strategic decision-making.
•    Leadership and Mentorship: Provide leadership, guidance, and mentorship to junior account management team members, fostering a culture of excellence, collaboration, and continuous learning.
 

Knowledge, Skills, and Experience

•    High School Diploma or GED Equivalent required, Bachelor’s or Master’s Degree preferred.
•    Minimum of 3 years of experience in the logistics industry or at least 2 years of experience in Customer Operations with a proven track record of success in customer acquisitions, retention, and pricing.
•    Deep understanding of over-the-road transportation processes and market dynamics, including truckload, LTL, and intermodal.
•    Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and motivate cross-functional teams.
•    Strong strategic thinking and analytical capabilities, with a demonstrated ability to develop and execute complex sales strategies.
•    Proficiency in CRM software, Microsoft Office Suite, and other relevant business tools.
•    Willingness to travel as needed to meet with clients and attend industry events.

Office location is in Fredonia, NY.
#LI-DC1

 

COMPENSATION

In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.

 

Annual Range/Hourly Rate

$70,120.00 - $94,990.00

 

 

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity, standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

 

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Associate Experience Network at hrhelp@rich.com if you need assistance completing this application or to otherwise participate in the application process.

BRINGING YOUR BEST SELF TO WORK.

As a family-owned company, caring for our associates—their whole selves—is a top priority. That’s why we provide benefits and tools to help our people balance the integration of work and life:

  • Competitive compensation
  • Health & financial benefits
  • Paid time off
  • Parental leave
  • Family planning support
  • Flexible work policy
  • Associate resource groups
  • Volunteering & community impact opportunities
  • Holiday gatherings
  • In-house taste tests (we are a food company after all)!

It’s all part of how we support our family of associates. Because in the company of family, all things are possible.

MEET RICH’S.

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.


Nearest Major Market: Buffalo
Job Segment: Account Manager, Manager, Business Development, Sales, Management

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