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Sr. Service Delivery Analyst

Location: 

Buffalo, NY, US, 14213

Req ID:  25329
Segment:  Information Technology & Systems

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

PURPOSE STATEMENT

This role will coordinate operations with infrastructure vendors, issue escalation/problem resolution, lifecycle planning, capacity management, and performance management.

Additionally, they will evaluate and recommend improvements to service delivery, consistent with documented standards. Monitor and control performance in the areas of response, throughput, and availability.  Facilitate problem solving and technical resolution between internal customers and managed services teams.

KEY ACCOUNTABILITIES/OUTCOMES
  • Manages Server and Storage lifecycles including asset planning, hardware and software version upgrades, and capacity forecasting in the Server/Storage and Cloud space
  • Manages multiple vendors and managed services contracts focused on the delivery of hosting services.
  • Provides level-3 technical consulting to the NOC and external vendor partners with regard to hosting and backup systems, software and capabilities.
  • Provides support of business projects as subject material expert (SME), and leads small to medium size projects with an emphasis on infrastructure shared services improvements.
  • Utilizes, manages, and measures third party vendors in systems projects as necessary. Assigns tasks to the service vendors as required to minimize any additional expenses to the company.
  • Maintains an advanced awareness of the latest technologies and trends in infrastructure and recommend new technologies for possible business application. Must be capable of providing management a situational review (White Paper) on current technology trends as relating to RPC and technology presentations.
  • Applies project management skills in the development of project plans for self and others within the group, as well as providing assistance in the development of mid and long range planning for IS.
  • Functions as lead position for discipline, providing guidance and training to less experienced analysts and administrators.
KNOWLEDGE/SKILLS/EXPERIENCE
  • Bachelor’s degree in MIS, CS or related field
  • Minimum of 7 years of experience in foundational infrastructure technologies and processes (virtualization, directory services, backup/recovery/DR).
  • Requires a demonstrable knowledge of cloud technologies including hosting environments, service delivery methods (IAAS, PAAS, SAAS) and cloud security considerations.
  • Broad knowledge of Network Operating Systems, Virtualization, and Cloud computing technologies.
  • Basic knowledge of personal computing hardware/software (operating system and applications), Telecommunications (LAN/WAN/IP), and Security.
  • Thorough Understanding of Microsoft OfficeProject and Visio
  • Intermittent travel (up to 10% of time) - Domestic/International
  • Ability to utilize a keyboard or other equipment necessary to record program code
  • Ability to review, verify and test programs/systems
  • Ability to clearly communicate technical concepts 

#LI-AD1

#IND123

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

 

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department at asc@rich.com if you need assistance completing this application or to otherwise participate in the application process.

BRINGING YOUR BEST SELF TO WORK.

As a family-owned company, caring for our associates—their whole selves—is a top priority. That’s why we provide benefits and tools to help our people balance the integration of work and life:

  • Competitive compensation
  • Health & financial benefits
  • Paid time off
  • Parental leave
  • Family planning support
  • Flexible work policy
  • Associate affinity groups
  • Volunteering & community impact opportunities
  • Holiday gatherings
  • In-house taste tests (we are a food company after all)!

It’s all part of how we support our family of associates. Because in the company of family, all things are possible.

MEET RICH’S.

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.


Nearest Major Market: Buffalo

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