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Intermodal - Customer Operations Coordinator

Location: 

Burr Ridge, IL, US, 60527

Req ID:  28961
Segment:  Logistics

ROAR Logistics, Inc. is a global transportation service provider (3PL) and U.S. Customhouse Brokerage, offering an extensive portfolio of Rail, Ocean, Air, and Road services to aid clients in the delivery of their products around the world. ROAR utilizes state-of-the-art technology to coordinate, manage and track shipments from point of origin to final destination. ROAR delivers best in class customer service and support with comprehensive operations in major markets throughout the world.

PURPOSE STATEMENT

ROAR’s Burr Ridge, IL is our largest intermodal operations center with a dedicated team of highly experienced associates. The position requires the candidate to work independently and as part of a team to procure qualified carriers to transport freight via intermodal service in a timely manner while maximizing margins, developing relationships, and minimizing risks. 

KEY ACCOUNTABILITIES/OUTCOMES

  • Source and negotiate with existing and new drayage carriers for drayage capacity
  • Schedule pickup and delivery appointment times with shippers and consignees
  • Arrange timely pickup of shipments with drayage partners
  • Work with pricing team to select proper rail routings to achieve timely delivery of customer’s freight while maximizing profitability
  • Enter and update customer and carrier profiles within ROAR’s operating system
  • Work with the operations team and customer service to ensure customer expectations are met and exceeded
  • Provide exceptional communication of shipment status to customers, carriers, and other ROAR associates
  • Be a problem-solver and solutions-provider to all customers, carriers, and ROAR associates
  • Be able to handle other tasks as assigned by ROAR Management team, as well as related administrative duties with both accuracy and efficiency.

KNOWLEDGE/SKILLS/EXPERIENCE

  • Bachelor’s Degree in Logistics is preferred, but not a requirement.  High School Diploma or equivalent GED is required.
  • Two or more years of experience in intermodal operations or related transportation industry
  • Excellent computer skills with Microsoft Office Products and Transportation Operations Systems
  • Work requires professional written and verbal communication and interpersonal skills.
  • Must have the ability to work independently as well as in a team environment.
  • Must be comfortable and confident working in a fast-paced, dead-line driven and sometimes stressful environment.
  • Must be able to manage multiple projects simultaneously with a sense of urgency.
  • Candidate should have a positive mindset and be self-motivated.

 

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

 

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department at asc@rich.com if you need assistance completing this application or to otherwise participate in the application process.

BRINGING YOUR BEST SELF TO WORK.

As a family-owned company, caring for our associates—their whole selves—is a top priority. That’s why we provide benefits and tools to help our people balance the integration of work and life:

  • Competitive compensation
  • Health & financial benefits
  • Paid time off
  • Parental leave
  • Family planning support
  • Flexible work policy
  • Associate affinity groups
  • Volunteering & community impact opportunities
  • Holiday gatherings
  • In-house taste tests (we are a food company after all)!

It’s all part of how we support our family of associates. Because in the company of family, all things are possible.

MEET RICH’S.

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.


Nearest Major Market: Chicago

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