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Business Analyst - DSD

Location: 

NY, US NH, US NC, US NJ, US FL, US

Req ID:  39705
Segment:  Operations

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

 

Purpose Statement

The Business Analyst - DSD serves as a strategic analytics and insights partner to the Direct Store Delivery organization, enabling data-driven decision-making that improves route performance, delivery efficiency, cost-to-serve, and customer satisfaction. This role translates complex operational, sales, and financial data into actionable insights that optimize field execution and support DSD transformation initiatives. The analyst partners closely with DSD Operations, Sales, Finance, Supply Chain, and IT to strengthen performance management, streamline processes, and ensure data integrity across DSD systems.

Key Accountabilities and Outcomes

Data Analytics, Insights & Performance Management
•    Collect, cleanse, and analyze DSD operational data (routes, delivery times, order accuracy, inventory) to support performance optimization.
•    Identify trends, risks, and performance drivers affecting service levels, productivity, and profitability.
•    Translate insights into clear, actionable recommendations that improve route efficiency and reduce cost-to-serve.
•    Design, maintain, and enhance dashboards tracking key DSD KPIs, including on-time delivery, route productivity, and cost per stop.
•    Deliver standardized and ad-hoc performance reporting for leadership and field teams using Power BI, Tableau, and Excel.

Operational & Business Process Optimization
•    Partner with DSD leadership to understand operational challenges and performance gaps.
•    Recommend and support process improvements across delivery scheduling, route planning, and order fulfillment.
•    Enable initiatives that enhance customer experience, reduce waste, and improve execution consistency.
Forecasting, Planning & Resource Optimization
•    Support demand forecasting for DSD routes using historical data and trend analysis.
•    Assist with capacity planning, labor modeling, and resource allocation decisions to support growth and efficiency.
Cross-Functional Partnership & Enterprise Collaboration
•    Collaborate with Sales, Supply Chain, Finance, and IT to align DSD strategies with broader business objectives.
•    Act as a liaison between technical teams (IT, data engineers) and DSD stakeholders to translate business needs into analytics solutions.
DSD Digital Transformation
•    Support leadership in DSD transformation initiatives
•    Contribute analytics support for digital capabilities such as RFID, predictive analytics, and advanced reporting.


Data Governance, Compliance & Controls
•    Ensure accuracy, consistency, and integrity of DSD data across systems.
•    Maintain compliance with company policies, regulatory requirements, and data governance standards.
•    Prepare documentation and reporting required for audits and internal reviews, including RPC requirements.
Project & Initiative Support
•    Assist in developing project timelines, milestones, and tracking progress across DSD initiatives.
•    Provide data-driven updates on project performance, risks, and outcomes.

Knowledge, Skills, and Experience

•    Bachelor’s degree in Business Analytics, Supply Chain, Information Systems, or related field
•    3–5 years of experience in analytics or operations (DSD or route-based delivery preferred)
•    Proficiency in SQL, Excel, and BI tools (Power BI, Tableau)
•    Familiarity with route optimization software and SAP systems is a plus (including S4)
•    Strong analytical, problem-solving, and communication skills

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

 

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Associate Experience Network at hrhelp@rich.com if you need assistance completing this application or to otherwise participate in the application process.

BRINGING YOUR BEST SELF TO WORK.

As a family-owned company, caring for our associates—their whole selves—is a top priority. That’s why we provide benefits and tools to help our people balance the integration of work and life:

  • Competitive compensation
  • Health & financial benefits
  • Paid time off
  • Parental leave
  • Family planning support
  • Flexible work policy
  • Associate resource groups
  • Volunteering & community impact opportunities
  • Holiday gatherings
  • In-house taste tests (we are a food company after all)!

It’s all part of how we support our family of associates. Because in the company of family, all things are possible.

MEET RICH’S.

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

Apply now »