Business Transformation OCM Senior Manager

PURPOSE STATEMENT

Leads the specific OCM & Communication strategies for the global implementation of SAP S/4HANA.   Accountable for strategy development and deployment through planning, execution, and post go-live support activities.  Promotes transformational change across functions, businesses, and geographic locations.

Creates an environment that fosters transformational change and inspires the organization to create tomorrow with a consistent, powerful narrative. Develops and executes strategies to promote engagement, transparency, and Enterprise mindset across the organization to change the way we work.

KEY ACCOUNTABILITIES/OUTCOMES

S/4Hana OCM:

• Accountable for overall S/4Hana global business transformation OCM roadmap inclusive of all end-to-end workstreams, key stakeholders and function leaders to ensure plans and objectives are understood and clearly communicated.
• Ensures effective change management plans and training exists relative to new processes or platforms across all levels of the organization.
• Responsible for overall collaboration and communication plans with Global Process Owners/Function Leaders, project leaders (Region & BU), IS Project Leaders, Service Lines, Process Team, Global Program etc.
• Creates clear OCM and Communication tenants to drive effective decision making and changes to promote:
  • Customer obsession
  • Simple, Standard, Global.
  • Act Local, Be Global, strategy.
  • Culture Shifts
  • Agile organization.
• Localizes OCM & Communication strategies based on unique market needs to ensure successful adoption. Ensures localized OCM connects and reinforces the broader Enterprise narrative & strategy.  
• Create and deploy a powerful S/4Hana narrative to drive organizational awareness, desire, and understanding of the opportunity to create tomorrow. Responsibilities span presentation decks, formal written communication, and innovative, non-traditional communication methods. Leverages existing internal tools (e.g. My Development/Rich University) to promote OCM execution.
• Advise on core and extended team dynamics and recommend improvements to uphold a transparent culture that challenges the status quo.
• Establish effective working relationships with third party partners i.e. SAP, system integration account teams to ensure all parties are working harmoniously, resolving conflict, and ensuring common strategic goals.

KNOWLEDGE/SKILLS/EXPERIENCE

• Bachelor’s Degree preferably in Human Resources, Business, Communication, or related field
• MBA or equivalent experience preferred
• At least 5 years of experience supporting OCM on large scale enterprise initiatives and transformational change.
• Broad business acumen with strong Supply Chain, Finance, and Technology understanding.
• Familiar with common technology concepts and related OCM challenges (e.g. upskilling)
• Relationship management
• Expert in change management methodologies (i.e. ADKAR) with large-scale global programs
• Strong leadership capabilities, influence, and communication skills across all levels of the organization.
• Strong strategic communication planning capabilities and tactical execution skills with the ability to develop compelling and clear messaging and provide leadership communication support through effective writing and presentation/talking point development.
• Enterprise business expertise across a breadth of disciplines and business processes.
• Ability to work across markets, divisions, and functions to influence change across the organization without formal authority.
• Ability to engage internal business stakeholders and team members at all levels of the organization and can present ideas and concepts to senior leaders.
• Capability to understand and analyze complex problems and develop clear proposals depicting solutions.
• Effectively transition between strategy and execution, as needed.

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