Corporate Travel Advisor

Purpose Statement

Dynamic individual with exceptional customer service and attention to detail.  Associate will manage domestic and international travel requests whether it be air, hotel, limo reservations, destination assistance, support for online reservations or similar for any or all assigned clients.  Associate must be enthusiastic and willing to learn.

Key Accountabilities and Outcomes

Act as the point-of-sale contact and support for Domestic & International travel, arranging both routine and sophisticated travel reservations for air, rail, car, hotel, etc.
Handle the end-to-end booking process including ticketing/exchanging, order fulfillment, quality control, and requested changes.
Act with integrity when handling personal and confidential traveler information
Provide consultative advice, problem solve solutions, and recommendations. 
Use positive telephone/email/chat techniques; act quickly on special customer requests and maintain excellent client relations.
Follow internal compliance and regulatory requirements for all customers. 
Proactively support preferred supplier programs and maintain internal and external performance level goals.  
Participate in training, supplier, and engagement programs either virtually or in-person as required.
Express passion and energy within the organization and always act according to company Ethics, Values, and Compliance guidelines.
 

Knowledge, Skills, and Experience

HS or GED required. Bachelor’s degree desired.
Minimum 3 years corporate, business travel reservation experience required.
High level of proficiency in GDS reservation systems, Sabre, as well as online booking tools.
In depth knowledge of International and domestic air, hotel, car, and rail booking.
TICO certification desired, for the purpose of servicing Canadian customers.
Knowledge of worldwide geography, airline rules, rates, and routings.
A strong understanding of travel trends and industry standard processes. 
An ability to convey exceptional customer service through all distribution channels (oral, written, electronic.)
High level of attention to detail. Excellent problem-solving skills, as well as initiative, resourcefulness, and creativity.
The ability to manage multiple priorities simultaneously and complete tasks with minimal supervision. 
Working knowledge of various technology platforms, booking concepts, Microsoft Office tools including Excel, Outlook and Excel 

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