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Intermodal Operations Representative


Hiram, GA, US, 30141

Req ID:  27184
Segment:  Logistics

ROAR Logistics, Inc. is a global transportation service provider (3PL) and U.S. Customhouse Brokerage, offering an extensive portfolio of Rail, Ocean, Air, and Road services to aid clients in the delivery of their products around the world. ROAR utilizes state-of-the-art technology to coordinate, manage and track shipments from point of origin to final destination. ROAR delivers best in class customer service and support with comprehensive operations in major markets throughout the world.


We have an immediate opening in our Hiram, GA operations office for an Intermodal Operations Customer Service position.  The position requires the candidate to work independently and as part of a team to procure qualified carriers to transport freight via intermodal service in a timely manner while maximizing margins, developing relationships, and minimizing risks.  The position requires the candidate to be able to track & trace as well as manager customer orders for movement via intermodal transportation. 


  • Source/secure (existing and new) drayage carriers and arrange timely pickup  or deliveries of customer’s shipment orders
  • Dispatch carriers ensuring a high level of detail, as well as evaluate and select proper routings to ensure timely delivery of customer’s freight while maximizing profitability
  • Manage and input information into customers Transportation Management System (TMS)
  • Enter and update customer and carrier profiles within ROAR’s operating system
  • Ability to handle inbound and outbound calls with customers and carriers
  • Ability to aggressively handle rate negotiations with carrier partners
  • Work with an operations team and account managers to ensure customer expectations are met and exceeded
  • Be a problem-solver and solutions-provider to all customers, carriers and ROAR associates.
  • Be able to handle other tasks as assigned by ROAR Management team, as well as related administrative duties with both accuracy and efficiency.


  • Bachelor’s Degree in Logistics is preferred, but not a requirement.  High School Diploma or equivalent GED is required.
  • Two or more years of experience in intermodal operations or related transportation industry
  • Excellent computer skills with Microsoft Office Products and Transportation Operations Systems
  • Work requires professional written and verbal communication and interpersonal skills.
  • Must have the ability to work independently as well as in a team environment.
  • Must be comfortable and confident working in a fast-paced, dead-line driven and sometimes stressful environment.
  • Must be able to manage multiple projects simultaneously with a sense of urgency.
  • Candidate should have a positive mindset and be self-motivated.

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.


Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department at asc@rich.com if you need assistance completing this application or to otherwise participate in the application process.


As a family-owned company, caring for our associates—their whole selves—is a top priority. That’s why we provide benefits and tools to help our people balance the integration of work and life:

  • Competitive compensation
  • Health & financial benefits
  • Paid time off
  • Parental leave
  • Family planning support
  • Flexible work policy
  • Associate affinity groups
  • Volunteering & community impact opportunities
  • Holiday gatherings
  • In-house taste tests (we are a food company after all)!

It’s all part of how we support our family of associates. Because in the company of family, all things are possible.


Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

Nearest Major Market: Atlanta

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