Account Manager - ROAR

Purpose Statement

The On-Site Account Manager plays a critical role in supporting both our freight brokerage operations and our customers’ transportation needs. Positioned directly at the customer’s warehouse facility, this role serves as the direct line of communication between ROAR, the customer, and warehouse staff. The primary responsibility is to ensure the smooth execution of freight movements, address on-site challenges in real time, and maintain the highest level of customer service and operational accuracy. This position is hands-on, fast-paced, and rooted in both proactive planning and responsive problem-solving. 

This role will sit directly on-site at the customer in Pasadena, TX

Key Accountabilities and Outcomes

•    Freight Management Support: 
Oversee daily shipment activity on-site. Manage data entry, shipment routing, appointment scheduling, and related TMS and EDI tasks to ensure smooth execution from pickup through delivery. 
•    Customer Interaction & Issue Resolution: 
Serve as the on-the-ground liaison for our customer, supporting their warehouse team with freight-related problem-solving. This includes scheduling and carrier problem resolution. 
•    Load Securement Inventory: 
Provide load straps to drivers as needed and ensure charges are tracked and billed accordingly. Update records of distribution in ROAR TMS to maintain transparency and carrier payables for the securement devices.  
•    Shipment Monitoring & Communication: 
Proactively track shipments and updating the ROAR TMS systems. Communicate regularly on progress, delays, and outcomes, offering resolution options when issues occur. 
•    Collaboration & Internal Communication: 
Work closely with ROAR’s sales managers, ops team, and leadership to align on customer strategy and service standards. Share feedback and flag any recurring issues or process gaps. 
•    Post-Shipment Support: 
Handle OSD claims, POD retrieval, billing follow-up, and accessorial reconciliation. Ensure timely communication and closure on all post-delivery tasks. 

Knowledge, Skills, and Experience

•    Understanding of current truckload rate conditions and the ability to provide pricing quickly to customers.
•    Knowledge of the trucking market for dry van, refrigerated and flatbed.
•    High School Diploma or equivalent GED required. 
•    Associate degree in Logistics, and/or two years of experience in the logistics industry preferred.
•    5 plus years of experience working in the transportation/3PL industry
•    Good computer skills with proficiency in MS Word, Excel, and Outlook Email System.
•    Requires professional written & verbal communication, and exceptional interpersonal skills.
•    Ability to work independently as well as in a team environment.
•    Must be comfortable and confident working in a fast-paced, dead-line driven, stressful environment.  Manage multiple projects simultaneously with a sense of urgency.
•    Strong ability to persuade, motivate, negotiate, and influence others.•    Must be personally driven, enthusiastic, and highly motivated.

Role will sit on-site at customer in Pasadena, TX