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Host/Hostess

Location: 

Islamorada, FL, US, 33036

Req ID:  23952

Kaiyo Grill & Sushi is Islamorada’s first Asian fusion and sushi restaurant and one of the Florida Key’s preeminent culinary experiences. In 2010, Kaiyo’s celebrated chefs extended the restaurant’s signature fresh sushi fare to include Wood-Fire grilled cuisine.

PURPOSE STATEMENT

The host/hostess is the first associate to interact with arriving guests as they enter the restaurant. They are the personal representation of the service and overall first impression of the hospitality of the staff of the restaurant. It is the job of the hostess to greet arriving guests, welcome them and seat them.

 

While guests are waiting to be seated or waiting for take-out orders to be ready, it is the job of the host/hostess to ensure that the guests are made comfortable and kept informed of the status of their wait times and orders. The host/hostess should suggest waiting at the bar if dining in.

KEY ACCOUNTABILITIES/OUTCOMES

  • Plan out the seating chart and organize the reservations
  • Monitor the open dining sections of the restaurant, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting.
  • Responsible for answering the telephone and checking voice mail, booking reservations and assist with moving tables together to accommodate large parties
  • Escort the guests to their table, pull seat out for the ladies, and present menus; ensure all menus are wiped down, free of spots or stains, and complete
  • Communicate with servers, e.g. when guests are seated, when sections become full
  • Ensure entry doors are clean, free of debris and inviting; inspect dining room for neatness and cleanliness
  • Say a warm goodbye and thank you to guests
  • Assists or fills where necessary when requested by restaurant manager

KNOWLEDGE/SKILLS/EXPERIENCE

  • HS Diploma or GED
  • Very personable and professional
  • Ability to read and write English fluently
  • Follow instructions verbally and in written form
  • Have basic assessment and math skills to estimate wait times for guests
  • Fluent in foreign language(s) is an asset but not required
  • Able to stand for long periods of time during work day
  • Visual acuity to inspect cleanliness of menus, tables, entry way, and dining area

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

 

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department if you need assistance completing this application or to otherwise participate in the application process.


Nearest Major Market: Key West

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