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Host/Hostess - Green Turtle

Location: 

Islamorada, FL, US, 33036

Req ID:  39691
Segment:  Restaurants & Hospitality

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

 

Purpose Statement

The host/hostess is the first associate to interact with arriving guests as they enter the restaurant. They are the personal representation of the service and overall first impression of the hospitality of the staff of the restaurant. It is the job of the hostess to greet arriving guests, welcome them and seat them.

 

While guests are waiting to be seated or waiting for take-out orders to be ready, it is the job of the host/hostess to ensure that the guests are made comfortable and kept informed of the status of their wait times and orders. The host/hostess should suggest waiting at the bar if dining in.

Key Accountabilities and Outcomes

  • Plan out the seating chart and organize the reservations
  • Monitor the open dining sections of the restaurant, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting.
  • Responsible for answering the telephone and checking voice mail, booking reservations and assist with moving tables together to accommodate large parties
  • Escort the guests to their table, pull seat out for the ladies, and present menus; ensure all menus are wiped down, free of spots or stains, and complete
  • Communicate with servers, e.g. when guests are seated, when sections become full
  • Ensure entry doors are clean, free of debris and inviting; inspect dining room for neatness and cleanliness
  • Say a warm goodbye and thank you to guests
  • Assists or fills where necessary when requested by restaurant manager

Knowledge, Skills, and Experience

  • HS Diploma or GED
  • Very personable and professional
  • Ability to read and write English fluently
  • Follow instructions verbally and in written form
  • Have basic assessment and math skills to estimate wait times for guests
  • Fluent in foreign language(s) is an asset but not required
  • Able to stand for long periods of time during work day
  • Visual acuity to inspect cleanliness of menus, tables, entry way, and dining area

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

 

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Associate Experience Network at hrhelp@rich.com if you need assistance completing this application or to otherwise participate in the application process.

BRINGING YOUR BEST SELF TO WORK.

As a family-owned company, caring for our associates—their whole selves—is a top priority. That’s why we provide benefits and tools to help our people balance the integration of work and life:

  • Competitive compensation
  • Health & financial benefits
  • Paid time off
  • Parental leave
  • Family planning support
  • Flexible work policy
  • Associate resource groups
  • Volunteering & community impact opportunities
  • Holiday gatherings
  • In-house taste tests (we are a food company after all)!

It’s all part of how we support our family of associates. Because in the company of family, all things are possible.

MEET RICH’S.

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.


Nearest Major Market: Key West

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