LEAD - CARVEL ROUTE SALES

Purpose Statement

As a Route Sales Lead (RSL), you will perform the responsibilities of a Route Sales Representatives (RSRs) as well as support other RSRs to ensure that our customers receive excellent, timely service and that products are effectively merchandised in all of our supermarket accounts. RSRs, including the Route Sales Lead, are fully responsible for the direct store delivery of quality products to our supermarket accounts. This includes all aspects of store and customer service, product handling and transportation, merchandising, and communication. Key goals include sales volume, as measured on a per-store average basis, as well as overall sales in the market area, and customer (account) service and retention.

RSL’s time will be spent as follows: 75% RSR daily responsibilities and the balance will be spent training and developing the route sales team as well as assisting RSS with administrative tasks.

Key Accountabilities and Outcomes

· Build and maintain positive, productive relationships with internal teams to ensure and improve associate engagement, foster effective communication, and promote a high-performing, inclusive team environment.

· Performs all responsibilities of an RSR including but not limited to sales, customer service, product handling, transportation, and record-keeping. Fills in on other RSRs’ routes as needed to ensure uninterrupted, high- quality service to supermarket accounts.

· Build and maintain positive, productive relationships with chain operations personnel to increase distribution points, execute market-wide and targeted promotional activities, improve customer relations, and problem resolution.

· Participates in the sourcing and talent acquisition process for RSR positions.

· Conducts on-boarding for new RSRs.

· Provides initial on-the-job training for RSRs as well as additional training as needed.

· Supports Route Sales Supervisor (RSS) and/or Manager/Director in ensuring safety compliance: includes completing safety checklists and audits, assisting in the completion of Samsara safety coaching requirements.

· Assists RSS/Manager/Director to ensure RSR’s adhere to and follow Company standard practices and procedures by performing periodic procedure audits. Corrects deficiencies found in these audits where appropriate, escalates matters to management immediately as appropriate, and communicates all results to the RSS/Manager/Director.

· Assists leaders in maintaining efficiencies and cost-effectiveness in all aspects of DSD operations by assessing for, presenting, and implementing as directed any process improvements and/or cost-saving ideas.

o Including, but not limited to, assessing for and making recommendations on changes to route scheduling and frequently

· Assist leaders with daily administrative tasks such as reviewing order accuracy and making changes in Korberone system as directed.

· Other responsibilities as required by management.

Knowledge, Skills, and Experience

· High school diploma or GED required; some management, leadership, or other relevant coursework and/or certifications preferred

· Demonstrated leadership experience of 1-3 years required; prior supervisory experience in a working environment with direct reports strongly preferred.

· A minimum 3 years’ experience in food service, grocery, and/or retail industries required; Direct Store Delivery experience preferred

· Valid CDL class B License preferred (Must obtain CDL class B License within 30 days of employment) and have a clean driving record.

· Willing and able to travel – some overnight travel required

· Self-motivated, able to take initiative and use sound judgment in day-to-day decision making.

· Punctual and reliable in their work attendance.

· Professional, courteous, reliable, and mature, with outstanding organizational skills.

· Excellent verbal and written communication skills.

· Flexible and able to work with others as a team.

· Possess solid general computer, math, and analysis skills.

· 21 years or older.