Share this Job
Apply now »

Equipment Technical Support I

Location: 

Lee's Summit, MO, US, 64064

Req ID:  24381
Segment:  Customer Service

Rich’s has been able to pull off something rare in the business world: a culture that successfully blends the latest business practices with family values.  That means our associates are able to work for a great company while also benefiting from a work environment that fosters world class professionalism combined with family intimacy.  Our benefit offerings are reflective of this unique blend of Life, Work and Family .

PURPOSE STATEMENT

Meet f’real

f’real, a wholly-owned subsidiary of Rich Products Corporation, designs, sells and markets authentic milkshakes, smoothies and frappes all made from real ingredients – ice cream, fruit, milk and coffee. f’real f’natics freshly blend our delicious products in our patented blender in almost 20,000 locations across the globe.  f’realies (aka employees) have one purpose – to create happiness in a cup for people everywhere by blending delicious flavors with magical moments! 

KEY ACCOUNTABILITIES/OUTCOMES

Meet Your Job

 

Our Tech Support agents troubleshoot technical issues with our customer's equipment (electromechanical blenders) as well as provide support to our internal teams and external service providers.  This is a busy call center environment where you will get to flex your mechanical/electrical and customer support chops!  

 

Please note, this is NOT a Desktop Support, Network or Server Administrator IT position.

 

Key Responsibilities: 

  • Provide technical support via the phone to our customers - including, but not limited to, mechanical, SBC/modems, wiring/connections and general level one support tasks 
  • Receive and enter parts orders from our customers 
  • Provide warranty information to our customers and service providers 
  • Coordinate field repairs with service providers 
  • Assist with other Technical Support projects as needed
KNOWLEDGE/SKILLS/EXPERIENCE

Help Us Meet You

We’re looking for a highly-motivated and conscientious person who is passionate about consumer products. You should have excellent communication skills with a great technical aptitude. You should be comfortable taking the bull by the horns, working independently and as a team. You will be an integral member of a fairly small, very tight knit working team, so great team work, an enthusiastic can-do attitude and a sense of humor will be essential. 
 

 

KNOWLEDGE/SKILLS/EXPERIENCE

  • High school diploma or GED required - Bachelor’s degree preferred 
 
  • Excellent communication skills and pleasant manner 
 
  • Flexible and calm under pressure 
 
  • Mechanical and/or electrical background 
 
  • Great problem-solving/investigative skills 
 
  • Excellent computer skills 
 
  • Fantastic interpersonal skills 
 
  • Detail oriented
  • Passion for customer service

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

 

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department if you need assistance completing this application or to otherwise participate in the application process.

BRINGING YOUR BEST SELF TO WORK.

As a family-owned company, caring for our associates—their whole selves—is a top priority. That’s why we provide benefits and tools to help our people balance the integration of work and life:

  • Competitive compensation
  • Health & financial benefits
  • Paid time off
  • Parental leave
  • Family planning support
  • Flexible work policy
  • Associate affinity groups
  • Volunteering & community impact opportunities
  • Holiday gatherings
  • In-house taste tests (we are a food company after all)!

It’s all part of how we support our family of associates. Because in the company of family, all things are possible.

MEET RICH’S.

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.


Nearest Major Market: Kansas City

Apply now »