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Technical Support Rep


Lee's Summit, MO, US, 64064

Req ID:  24562

Rich’s has been able to pull off something rare in the business world: a culture that successfully blends the latest business practices with family values.  That means our associates are able to work for a great company while also benefiting from a work environment that fosters world class professionalism combined with family intimacy.  Our benefit offerings are reflective of this unique blend of Life, Work and Family .



About Us

f’real foods is a growing frozen beverage company that designs and markets great-tasting milkshakes, smoothies and frappes. f’real f’natics (people who love our products!) freshly blend our delicious beverages in a patented blender that can be found in almost 20,000 locations across North America, and now internationally. A wholly-owned subsidiary of Rich Products Corporation, our company has grown by leaps and bounds, yet f’realies (team members) still maintain our entrepreneurial spirit and culture.




About the Role

The Technical Support Representative position is a key part of our customer-focused philosophy, and thus your primary goal will be to provide exceptional customer service to our customers. The Technical Support Representative will contact f’real customers to perform basic troubleshooting and ensure program and equipment concerns are being addressed. Providing exceptional customer service in a fast-paced, high-volume environment is critical. This position will be based in our Lee’s Summit, MO office and will report directly to the Technical Support Team Manager.


Key Responsibilities:

  • Our support team receives alerts in our system for errors that occur in the field. In this role you will contact our customers to better understand the problem and assist in resolving them.
  • Assist f’real customers calling to place an order or to check the status of an existing order.
  • Assist f’real customers or service companies calling to registering new equipment. To successfully register new equipment you will be requesting site information, entering data in our CRM and assisting the caller to ensure the new equipment is setup properly.
  • Review open cases to determine the current status and determine what additional steps are required. As needed, you will coordinate with other departments within f’real or contact the customer or service company.
  • Create reports to summarize case trends, current case opportunities and call stats.
  • Performs other related duties as assigned by management.   


About You

We’re looking for a highly-motivated and conscientious person who is passionate about consumer products. You should have excellent communication skills with a general technical aptitude. You should be comfortable taking the bull by the horns, working independently and as a team. You will be an integral member of a fairly small, very tight knit working team, so great team work, an enthusiastic can-do attitude and a sense of humor will be essential.


Qualifcations and Requirements:

  • High school diploma or GED required - Bachelor’s degree preferred
  • Excellent communication skills and pleasant manner
  • Prior customer service experience
  • Flexible and calm under pressure
  • Great problem-solving/investigative skills
  • Fantastic interpersonal skills
  • Team oriented individual; cooperative and ability to adapt in a changing environment
  • Strong attention to detail
  • Excellent computer skills

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.


Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department if you need assistance completing this application or to otherwise participate in the application process.

Nearest Major Market: Kansas City