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Manager, Online Technology and Automation
NY, US NH, US MS, US DE, US New Brunswick, US FL, US NC, US OK, US NE, US NV, US OH, US MN, US NJ, US GA, US CA, US CT, US Nova Scotia, US MO, US AZ, US MT, US
Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.
Purpose Statement
This position is responsible for overseeing all online technology and automation platforms within the organization. The role involves ensuring the smooth deployment and maintenance of various technological solutions that support the company's operations.
Key Accountabilities and Outcomes
Deployment of new/modified functionality for front-end, mid-office, and TTT business application platforms including Online Booking Tools and automation-related applications.
Maintaining certification in software administration where applicable for Online Booking Tools, Mid-Office and other related applications to TTT.
Management of profile and Agent Script workflow development projects.
Understanding of internal infrastructure and booking workflows to properly plan, test and deploy software solutions.
Leading, co-leading new client implementations or “change” projects for existing clients with online booking tools.
Oversee the department’s internal support ticket system by reviewing, responding to, and resolving technical inquiries and updates daily. Ensure timely communication and follow-through to maintain operational efficiency and user satisfaction.
Maintain effective relationships with technology vendors and consultants by overseeing responsibilities and costs associated with software and hardware projects. Provide timely and professional responses to vendor inquiries, and manage the creation, escalation, and resolution of support tickets related to departmental software systems.
Responsible for reviewing automation processes and identifying opportunities for improvement to workflows related to front-end and mid-office workflows.
Keep informed of industry changes and trends related to front-end, mid-office, telecommunications and the incorporation of AI assisted technologies available in those verticals. Identify and recommend improvements based on industry trends and changes.
Participate in training, supplier, and engagement programs either virtually or in-person as required.
Express passion and energy within the organization and always act according to company Ethics, Values, and Compliance guidelines
Knowledge, Skills, and Experience
- Bachelor’s Degree Desired.
- Minimum of 5 years travel experience.
- Minimum 2 years of Online Booking Tool utilization.
- Confident, detail oriented, ingenious problem solver, fast learner, flexible, and responsive.
- Responds positively to challenge and pressure.
- Knowledge and comfort in troubleshooting software/hardware issues.
- Knowledge of travel industry reservation and mid-office platforms. Reservation system (Sabre, Travelport, Amadeus, etc.), SAP Concur and other online booking tools, Quality Control and mid-office tools, Travel Profile Management tools.
Experienced in a compliance-driven software administration environment, preferrable around cloud-integrated solutions
COMPENSATION
In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.
Annual Range/Hourly Rate
$67,405.00 - $91,195.00
Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity, standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Associate Experience Network at hrhelp@rich.com if you need assistance completing this application or to otherwise participate in the application process.
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