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Manager, Online Technology and Automation

Location: 

NY, US

Req ID:  39632
Segment:  Logistics

Rich Entertainment Group (REG) operates a vast and dynamic collection of entertainment businesses dedicated to bringing friends and families together through unique and memorable experiences.

 

Our love of food is reflected in our many dining and hospitality operations, including WNY’s preferred caterer, Rich’s Catering & Special Events; your source for incredible wedding cakes and desserts for all occasions; and our collection of restaurants in Islamorada, FA, Kaiyo Grill & Sushi and Green Turtle Inn. We operate three minor league baseball teams, including the Buffalo Bisons, where we combine our passion for sports, entertainment and delicious food to create an affordable family experience at the ballpark. Celebrating WNY’s picturesque waterfront, we manage Canalside and Outer Harbor, which host a variety of arts, cultural, entertainment and fitness activities. The Travel Team, our esteemed full-service travel provider, delivers exceptional travel experiences to corporate, group and leisure customers around the world.

 

The many entities of REG are owned by Rich’s, a family-owned food company working in 100 locations globally with annual sales exceeding $4 billion.

 

To learn more, visit www.richentertainmentgroup.com.

 

Purpose Statement

The Manager of Business Systems will be responsible for ensuring that all TTT platforms remain operational, accessible and transmit information to/from all TTT business applications properly. The position also requires management of projects and vendor relations and analysis of company workflows and how to implement better business process and technology. .

Key Accountabilities and Outcomes

 Responsible for  application platforms (internal and client facing)  including:

  • Deployment of new/modified functionality to front-end, mid-office and TTT business application platforms
  • Project Manage profile and mid-office development projects
  • Required to understand “big-picture” and booking workflows to properly plan, test and deploy software solutions
  • Platforms include:   Microsoft, Apollo/Sabre GDS, GDSX mid office, Online booking tools, Backend SQL Databases, FTP & Tech Ticket System

Technical Vendor Management: 

  •  Manage vendor responsibilities/costs associated with software/hardware projects

Technical Support:

  • Respond to application and hardware support tickets
  • Required to understand “big-picture” to support all TTT business platform issues
  • 24 x 7 availability

Tech Ticket Management: 

  • Review weekly ticket list with associates to provide consultation

R&D: 

  • Investigate new technology solutions

Knowledge, Skills, and Experience

  • Bachelor’s degree
  • 3 -5  years experience in information technology or related field

Thorough knowledge of the following platforms:

  • GDS: Apollo, Sabre, GDSX Compete
  • Microsoft Windows/Office/SQL Server
  • Data Communication Protocols:  FTP, Web Services, VoIP
  • Development:  .NET/Java/SQL Exposure ,MS Access, SabreScript, Pseudo Code (GDSX)
  • Virtual Environments:  VMware, Citrix
  • Hardware:  PC’s, routers, firewalls, printers, cabling, cell phones

Professional Qualifications:

  • Attentive to details
  • Ability to manage development requirements and technical projects
  • Ability to identify and lead project teams
  • Ability to communicate technical requirements to non-technical staff
  • Ability to properly respond and trouble-shoot data and booking issues
  • Ability to create and maintain vendor relationships
  • Understand big picture of organization
  • Continuously research technology and determine how it fits long term goals

#LI-HM1 #CORP123

 

COMPENSATION

In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.

 

Annual Range/Hourly Rate

$68,680.00 - $92,920.00

 

 

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity, standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

 

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Associate Experience Network at hrhelp@rich.com if you need assistance completing this application or to otherwise participate in the application process.

BRINGING YOUR BEST SELF TO WORK.

As a family-owned company, caring for our associates—their whole selves—is a top priority. That’s why we provide benefits and tools to help our people balance the integration of work and life:

  • Competitive compensation
  • Health & financial benefits
  • Paid time off
  • Parental leave
  • Family planning support
  • Flexible work policy
  • Associate resource groups
  • Volunteering & community impact opportunities
  • Holiday gatherings
  • In-house taste tests (we are a food company after all)!

It’s all part of how we support our family of associates. Because in the company of family, all things are possible.

MEET RICH’S.

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.


Job Segment: Manager, Management

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