Operations Manager-ROAR


Phoenix, AZ, US, 85029

Req ID:  34324
Segment:  Logistics

ROAR Logistics, Inc. is a global transportation service provider (3PL) and U.S. Customhouse Brokerage, offering an extensive portfolio of Rail, Ocean, Air, and Road services to aid clients in the delivery of their products around the world. ROAR utilizes state-of-the-art technology to coordinate, manage and track shipments from point of origin to final destination. ROAR delivers best in class customer service and support with comprehensive operations in major markets throughout the world.


Inspire, lead, actively manage and develop the truckload operations team to achieve departmental and individual goals.


•    Effectively manage staff of 10-12 carrier sales and customer service.
•    Set Standard Operating Procedures, defining each associates role within the team.
•    Prepare miscellaneous reports and assist with projects, as necessary.
•    Effectively manage and resolve escalated problems, as required.
•    New Associate Training and Development including follow-up monitoring.
•    Lead Performance & Objective program for team of direct reports.
•    Decision-making with, delegation to, and orchestration of the Leadership of team.
•    Promote relationships with equipment vendors and drayage partners.
•    Working directly or indirectly with the ROAR Pricing and Sales teams.
•    Create thorough implementation plans, including account responsibilities, resource requirements, timeframes, and contingency plans.
•    Effectively manage multiple demands and competing priorities to ensure goals are achieved.
•    Develop, communicate, and implement SOPs as needed for customer and or carrier specific requirements.
•    Conduct business reviews to identify ways to improve service and expand the business.
•    Drive profitably through effective management of sales plan execution, supplier relationship management, A/R and A/P, etc.
•    Identify opportunities to leverage ROAR’s services.


•    High School Diploma or equivalent GED required.  Bachelor or Associates Degree in Logistics strongly preferred 
•    Five or more years of experience in the logistics industry, preferably in truck brokerage operations and management. 
•    Good computer skills with proficiency in MS Word, Excel, and Outlook Email System.
•    Work requires professional written and verbal communication, and interpersonal skills.
•    Ability to work independently as well as in a team environment, with the ability to lead and inspire.
•    Must be comfortable and confident working in a fast-paced, deadline driven, stressful environment.  Manage multiple projects simultaneously with a sense of urgency.
•    Ability to execute actionable items and show ROI




In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.


Annual Range/Hourly Rate

$72,930.00 - $98,670.00



Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.


Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department at hrhelp@rich.com if you need assistance completing this application or to otherwise participate in the application process.


As a family-owned company, caring for our associates—their whole selves—is a top priority. That’s why we provide benefits and tools to help our people balance the integration of work and life:

  • Competitive compensation
  • Health & financial benefits
  • Paid time off
  • Parental leave
  • Family planning support
  • Flexible work policy
  • Associate resource groups
  • Volunteering & community impact opportunities
  • Holiday gatherings
  • In-house taste tests (we are a food company after all)!

It’s all part of how we support our family of associates. Because in the company of family, all things are possible.


Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

Nearest Major Market: Phoenix

Job Segment: Manager, Management