Loading...
Share this Job
Apply now »

Travel Agent

Location: 

Toronto, CA, M5H1T1 ON, CA

Req ID:  25192
Segment:  Restaurants & Hospitality

Rich Entertainment Group (REG) operates a vast and dynamic collection of entertainment businesses dedicated to bringing friends and families together through unique and memorable experiences.

 

Our love of food is reflected in our many dining and hospitality operations, including WNY’s preferred caterer, Rich’s Catering & Special Events; Cookie Patisserie & Bakery, your source for incredible wedding cakes and desserts for all occasions; and our collection of restaurants in Islamorada, FA, Kaiyo Grill & Sushi and Green Turtle Inn. We operate three minor league baseball teams, including the Buffalo Bisons, where we combine our passion for sports, entertainment and delicious food to create an affordable family experience at the ballpark. Celebrating WNY’s picturesque waterfront, we manage Canalside and Outer Harbor, which host a variety of arts, cultural, entertainment and fitness activities. The Travel Team, our esteemed full-service travel provider, delivers exceptional travel experiences to corporate, group and leisure customers around the world.

 

The many entities of REG are owned by Rich’s, a family-owned food company working in 100 locations globally with annual sales exceeding $3.7 billion.

 

To learn more, visit www.richentertainmentgroup.com.

PURPOSE STATEMENT

Dynamic individuals with a passion for customer service and travel.  Associates are trained to manage travel requests for our entire customer base whether it be air, hotel, limo reservations, destination assistance, help with online reservations or similar.  Associate must be enthusiastic and willing to learn.

KEY ACCOUNTABILITIES/OUTCOMES
  • Have a clearly defined understanding of client requirements and travel policies (through training).
  • Work within and integrated, innovative customer-experience focused group.
  • Manage traveler arrangements (i.e. air, car, hotel, rail, ground transportation) through a variety of tools per the travel and travel arranger's request.
  • Follow pre-established processes: Utilize process management, needs assessment, interpreting voice of client, utilize technology tools.
  • Follow and maintain The Travel Team’s Service Level Agreements.
  • Utilize individual & team resources to recommend innovative solutions and process enhancements.
  • Participate in monthly training sessions and engagement team offerings.
  • Participate in bi-weekly group update sessions.
  • Participate in quarterly discussions with your manager whereby goals are established and measured utilizing the Agent Scorecard.

59372803_LR1

KNOWLEDGE/SKILLS/EXPERIENCE
  • Bachelor’s degree desired.
  • Sabre experience preferred.
  • Working knowledge of various technology platforms,  Microsoft Office tools, email and the like.
  • Familiarity with GDS systems and working with scripts helpful.  Training available. 
  • Ability to exude exceptional customer service through all distribution channels (oral, written, electronic).
  • Pass or have already passed TICO certification for the purpose of servicing Canadian customers.  

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

 

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department at asc@rich.com if you need assistance completing this application or to otherwise participate in the application process.

BRINGING YOUR BEST SELF TO WORK.

As a family-owned company, caring for our associates—their whole selves—is a top priority. That’s why we provide benefits and tools to help our people balance the integration of work and life:

  • Competitive compensation
  • Health & financial benefits
  • Paid time off
  • Parental leave
  • Family planning support
  • Flexible work policy
  • Associate affinity groups
  • Volunteering & community impact opportunities
  • Holiday gatherings
  • In-house taste tests (we are a food company after all)!

It’s all part of how we support our family of associates. Because in the company of family, all things are possible.

MEET RICH’S.

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

Apply now »